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Good morning, @lamawally 

Let's see what we can do here to help get you back into the game, sorry about the error and thank you for letting me know what steps you've tried so far.

Are you logging into the game from the same device you previously played on and which sign in option did you traditionally use to login? 

@lamawally 

I'm sure you've tried this but want to double-check. Have all the steps in the article pertaining to your device been covered?

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

@lamawally 

We had a similar issue related today on this post. Please let me know if you can't get into the game itself. 

Thx Bluebuerry, 

Restart Phone / App - Many times

Install Reinstall the app - many times

Update Android - Done

Clear App Cache - Done

Update Android - Done

Close background apps -  Done

Restart the app - Done Force restart your device - Done

Check Device Storage,  - Plenty ,  70 gb free

Wifi restarted - Done

No VPN ,  so nothing to do .

Im ni Mexico City ,  so noting about being in a "remote area"

The last thing,  that i dont want to do,  is "try on another device",  since  i dont have one,  but i´ll try that as soon as i can.

Nope.  nothing related,  that issue was about "something happened while playing the game" , 

Done and done.... thx for your patience Blueberry its really weird ... im looking for a way to unlink from Google (same as you suggested for FB) 

@lamawally 

There isn't a way to disconnect the app from Google. Once you've assigned the game to your Google account it is linked to it. Going to Facebook and removing the device connection still doesn't un-link it from that Facebook account, just the connection between the device you were using to help troubleshoot syncing errors.

Are you able to login to guest mode and then change to Google/Facebook?

Nope,  i got exactly the same message trying to  login as Guest / Facebook / Google. 

I dont care about my "game progress" ,  i could make another acocunt and begin from zero,  for me is the same, i just want to play. 

This is really weird.