Could Not Avtivate Mass Effect 3 Error
Hi everybody. I just bought ME 3 on Steam.
I'm having trouble getting the game to run on my PC. Nothing I've tried so far has worked, even though I've tried just about everything. I saw that someo...
Forum Discussion
Thank you for your reply. I did have another account a long time ago, but unfortunately I lost it because the email address associated with it was deactivated. That’s why I don’t think that’s the problem, since the two accounts were never linked. Unfortunately, I wasn’t able to recover that old account, so I bought the game again many years later.
EA_Shepard
Community Manager
Community ManagerTermohryG Hey, that sounds like your install is trying to load the license for a game associated with a separate key in the registry.
If you had two accounts, and you cannot gain access to it anymore, you would have to wipe everything Mass Effect related if the license steps did not work. It wants to activate a key to an account that doesn't own that key (not the game)
Have you gone through all the steps listed on the Unauthorized DLC Error Guide?
It is not your error, but the same steps we would use to solve this error apply to you, too.
Sorry for the late reply EA_Shepard . I tried what you suggested, but unfortunately it didn't work.
However, there are some new developments: I downloaded ME3 onto my home PC as well, and it launched perfectly there after I installed EA. So the problem isn't between EA and Steam. Do you think it’s possible that for some reason I can’t get it to run on my laptop? I have an MSI Katana laptop.
- EA_Shepard
TermohryG It's good that you got it to run. So it depends. The online access error isn't a hardware error; it is an account error. If you were logged into two different accounts, it would give you that error. Not because you switched machines.
It is possible that your laptop is reading the wrong account or the wrong license key in the registry. At that point, what you would have to do is try to clean out every ME file and temp file for the laptop, and then make sure you log in with the same EA account. If you are playing on Steam, go to EA.com and make sure under connections, you are using the same Steam account that you can connect to.EA_Shepard Thank for your reply. I renamed my account, to make sure that i only have one account, and i only have one. Yes, i bought the game on steam, and my account is connected to steam. I already deleted the game and everything ME3 or EA relatedd before, and also deleted temp files. What do you think what else sould i try to do?
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