Mass Effect 3 (2012) crash as soon as menu shows.

Also checked C:\ProgramData\EA Desktop\Logs

  1582    [2025-11-27T17:05:50.590Z]    PID: 11984    TID:  4068    INFO        (`anonymous-namespace'::overwriteOriginRegistryKeys)    Origin Keys have already been set, no need to reset them.

  1583    [2025-11-27T17:05:55.467Z]    PID: 11984    TID:  4068    INFO        (eax::apps::IpcServerBackgroundService::gameRunStatus)    game=[mass-effect-3] offer=[Origin.OFR.50.0005237] RunStatus=[Running]

  1584    [2025-11-27T17:05:55.467Z]    PID: 11984    TID:  4068    INFO        (eax::components::contentInstall::InstallQueue::pauseQueue)    InstallQueue::pauseQueue() called, reason=[GameLaunch]

  1585    [2025-11-27T17:05:55.700Z]    PID: 11984    TID:  4068    INFO        (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage)    Client visibility changed. mIsClientVisible=false

  1586    [2025-11-27T17:05:57.028Z]    PID: 11984    TID:  4068    INFO        (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete)    Update is NOT available

  1587    [2025-11-27T17:06:46.238Z]    PID: 11984    TID:  4068    INFO        (eax::apps::IpcServerBackgroundService::gameRunStatus)    game=[mass-effect-3] offer=[Origin.OFR.50.0005237] RunStatus=[Error]

  1588    [2025-11-27T17:06:46.238Z]    PID: 11984    TID:  4068    INFO        (eax::components::contentInstall::InstallQueue::resumeQueueIfActivePreGameLaunch)    InstallQueue::resumeQueueIfActivePreGameLaunch() called

  1589    [2025-11-27T17:06:46.246Z]    PID: 11984    TID:  4068    INFO        (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage)    Client visibility changed. mIsClientVisible=true

  1590    [2025-11-27T17:06:51.505Z]    PID: 11984    TID:  4068    INFO        (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage)    Client visibility changed. mIsClientVisible=false

I also checked the log file in C:\ProgramData\Electronic Arts\EA Core\logs  [MassEffect3.log]

The last lines are:

.fctbNone{ color:#d0d0d8; } CLIENT [17:05:55:981] [9672]Launching separate server C:\PROGRA~1\EAGAME~1\MASSEF~1\binaries\Win32\Core\EACoreServer.exe from C:\PROGRA~1\EAGAME~1\MASSEF~1\binaries\Win32\Core with parameters -CoreServerId="MassEffect3" CLIENT [17:05:55:989] [9672]CreateProcessW(C:\PROGRA~1\EAGAME~1\MASSEF~1\binaries\Win32\Core\EACoreServer.exe, "C:\PROGRA~1\EAGAME~1\MASSEF~1\binaries\Win32\Core\EACoreServer.exe" -CoreServerId="MassEffect3", ...) Handle: 31412 bProcSuccess: t LastError: 0 SERVER [17:05:56:004] [19160]Core Log C:\ProgramData\Electronic Arts\EA Core\logs\MassEffect3.log Opened 11/27/2025 - [17:05:56:004] SERVER [17:05:56:304] [17420]No running server: Ignoring posted message "eadcommand:?cmd=app_locale_ready&cmdid=142&guid=1" CLIENT [17:05:56:362] [9672]CreateRemoteServer() - Server appears to have started successfully. PID: 31412 SERVER [17:05:57:350] [17420]LogErrorDocument - No error document present. SERVER [17:06:46:436] [16808]LogErrorDocument - No error document present. SERVER [17:07:04:441] [25896]ShutdownLocalServer() - Removing server directory entry.

Just as for a test I installed the game on another PC and it also crash on the exact same place. It is NOT a client side issue!

I uploaded DxDiag. 

However - the error clearly shows a problem on EA side.

Child0fThessia​ 

The "An error on our end caused the launch to fail" error message is a generic message that the EA app displays for almost any unknown error. Most of the time, the problem lies with the end user's system.

Please add a DxDiag to your next reply.

A DxDiag is an overview of your PCs technical features and recent software errors.
There is no personal info in it expect for the “Machine name” in the second row.
(You might delete the “Machine name” and “Machine Id” line if you wish too.)

How to create a DxDiag:

1. Press the Windows key and "R" at the same time.
2. Copy and past or type "DxDiag" in the new field. (Without the quotes) > ENTER
3. Wait until the green bar is gone > Click on "Save all information"
4. Save the file to your desktop.
5. Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
6. Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
7. Reply.