Forum Discussion

New Novice

5 months ago

Mass Effect Andromeda: Missing Online Access

Hello, a couple days ago I reinstalling Mass Effect Andromeda on my steam account MisterDiego310, to play it again. Since then each time I try to get in the Online Features are disabled with the message: Missing Online Access.

I can't Import or Export my character personalization nor can I access the Multiplayer side, and it is very frustrating because 2 years ago I bought and played the game normally, but now this issue is making me reconsider buying EA games if they are going to have this kind of online problems.

I followed the troubleshooting guide on the EA Support page, but none of them have worked. I deleted and reinstalled the game, logged off and on and even uninstalled the EA App to check if those things could fix it up but nothing...

I also reported and sent a Support description of my problem, I don't know if they attend those things, but I would like to know if there is something else I can do to.

11 Replies

EA_Shepard
Community Manager
24 days ago
Danikdenchik Hey, sorry to see you are having an issue getting in contact with them. This is an error that is on the account side, so we cannot resolve that one here.

When you reach out to chat, I updated the steps on the Mass Effect Online Access Error in Multiplayer Mode thread. We keep testing this when players tell us they cannot, so they do work; it is just a hassle getting the chat to work. I have also been working with folks to get that chat updated.