Forum Discussion

New Novice

4 months ago

Mass Effect Andromeda: Missing Online Access

Hello, a couple days ago I reinstalling Mass Effect Andromeda on my steam account MisterDiego310, to play it again. Since then each time I try to get in the Online Features are disabled with the message: Missing Online Access.

I can't Import or Export my character personalization nor can I access the Multiplayer side, and it is very frustrating because 2 years ago I bought and played the game normally, but now this issue is making me reconsider buying EA games if they are going to have this kind of online problems.

I followed the troubleshooting guide on the EA Support page, but none of them have worked. I deleted and reinstalled the game, logged off and on and even uninstalled the EA App to check if those things could fix it up but nothing...

I also reported and sent a Support description of my problem, I don't know if they attend those things, but I would like to know if there is something else I can do to.

11 Replies

healthcover
Seasoned Newcomer
4 months ago
Hey MisterDiego,

Re: Can't access Online Features of Mass Effect Andromeda | EA Forums - 9189355

This is the solution that has worked for me in the past. I am currently going through the same problem with you. I have spent 2+ hours on the EA Chat help, but all i am getting is "I need to transfer you to the technical team" and then "i need to transfer you to another team".

Currently i have this in the chat from an "Advisor"

"Clear the EA App Cache: This is a common solution that can resolve account conflicts. Open the EA App menu (usually top left). Select Help > App Recovery. Choose Clear Cache. Delete License Files: This forces the game to re-verify your ownership and entitlements. Close the EA App completely. Press the Windows Key + R to open the Run dialog. Type %ProgramData%\Electronic Arts\EA Services and hit Enter. Delete all files within the "License" folder.
Clear Temp Files: Press the Windows Key + R. Type %temp% and hit Enter. Delete all files and folders it allows you to (some might be in use). Repair or Reinstall the Game: In the EA app, go to "My Collection", select the three dots on the game tile, and choose "Repair". A full reinstall may be necessary if that fails. "

If either of these work for you, let me know too.

Edit: The solution provided by the chat person of clearing the cache, and hte licenes worked for me.