I did what you asked and it works!! Thank you so much for your help.
I followed your instructions by contacting support, as shown in the photo below. Once I did that, I was redirected to the next screen, where I was given the choice between an automatic solution or contacting technical support. I tried all the automatic solutions, but it still does not work. I therefore wanted to contact customer service, but I do not have that option, so I allowed myself to come back here to ask you for help.
No ticket was opened following my request.
Sorry to insist EA_Shepard, but didn't you have a solution for me? Because I can't open a case; it keeps sending me back to the self-help system.
Community ManagerYakouille Hey,
So, first apologies for not replying to you on this one. For some reason, my notifications were not sending me the right ones so i never saw this. I will take a look for you and update you on this.
Community ManagerYakouille I took a look at the account. I do not see that the game is owned, only MP content from the EA Play sub. If you do own the game, I need the EA ID that it was purchased or owned on.
EA_Shepard Thank you for your reply. I didn't buy the game from EA, but from Steam.
Here are my EA and Steam IDs:
EA ID: Yakouille
Steam ID: 76561198449365816
Do you know why I don't have the game even though I bought it?
Community ManagerYakouille It is not a matter of you not owning it. It is an account issue. EA Play had some isues a while back that caused this. If the game was purchased on Steam only they can remove it. Let me look.
