The main launcher works and shows the screen with the 3 games. All 3 games can be launched but crash during the process and return to the main launch screen.
Under Windows 11 with Steam.
Mass Effect Andromeda (also from Steam) has always worked on this PC without any problems, right from the start.
(cm edit - updated title)
Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window.
Hello, thank you for your reply. I have added the DxDiag file to this post.
Did you collected this DxDiag in a Remote Desktop season or do you connect per Remote Desktop to this computer?
Yes, I did. Didn't know it would have an effect on the result.
I collected the data again, this time with the setup I use for gaming, and annexed it to this post. The "monitor" is a Samsung 55" SUHD 4K Curved Smart TV KS7580.
https://www.samsung.com/ch/tvs/uhd-4k-tv/ks7580-55-inch-crystal-uhd-smart-tv-ue55ks7580uxzg/
Usually, I also start the games under the Steam Big Picture mode to be able to use the PS5 controller.
Thanks!
Unfortunately there is no data about a problem with MELE in the WER reports of the DxDiag, so lets start with general troubleshooting.
Please preform a clean boot and test the Game in clean boot mode.
(Make sure the "EABackgroundService" remains enabled under point 3 in the guide.)
Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
Make also sure that your GPU & CPU are not overclocked.
If that don't works:
Thank you again for your time and reply.
I have tried a clean boot before because I saw the other recommendations about what to do when the games wouldn't launch. But I got into even bigger trouble by doing it because Windows asked for a password to login, which I didn't have. It took me quite a while to get out of this again with a mostly unscathed system, I think. I posted the question here with the hope that there would be another way to solve this problem.
I will try it again, but find it very annoying that this has to be done to make a game work, specially when all others I own, including ME Andromeda, work without problems.
Furthermore, I think that all game companies should work together on a tool that all can use that checks the PCs they are installed on before starting anything else. Use the gathered information to automatically make a first configuration of the game before installing it. And use all the information gathered by this tool on all PCs they are installed to create a central database with solutions to all or at least most issues that occur. It shouldn't collect any private information related to the user, of course, and probably be an open-source tool. That would reduce a lot of work for all the support teams and also make the life of the game clients much less annoying.
I found a solution to the problem. After connecting the PC to a PC monitor the first of the 3 games started without any issue (my TV and PC monitor are from Samsung).
I saved and closed the game right after the moment when the gamer can start playing and shut down the PC, reconnected it to the TV and restarted the PC and the game through Steam. Now it is working on the TV as well. I haven't tried the other two yet, but expect that this procedure will work as well with them.
The same happened with another very recent game, Miasma Chronicles. It froze during the first setup procedure after installing, and the support from 505games didn't know what to do about it.
Any idea why some games have issues with this TV for the first launch, while many other games don't?
7eaaa0cda2fe99c8 wrote:
Any idea why some games have issues with this TV for the first launch, while many other games don't?
Might be because the Pixelformat of your TV is NONGDI, meaning not a 32 bpp (bits per pixel) GDI desktop mode.
But that is just speculation on my part.
