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Cpt_Pokey's avatar
Cpt_Pokey
Seasoned Newcomer
4 months ago

Mass Effect Legendary edition error on launch

This has been an issue i have been facing since EA app replaced the origin app. I have checked every EA Forums, Steam Forums and Reddit and tried every solution I could find.

I have mass effect legendary edition on Steam, whenever I try to launch it from steam or the EA App, I get a generic error:

"Failed to launch game"

"An error on our end caused the launch to fail. Try again a little later"

I looked through the EA Desktop logs in AppData, and went through every error, but nothing in the logs pointed to what the error on your end is.

I have tried the following suggested solutions:

  • Clean boot
  • Uninstalling and reinstalling everything (all recommended installation orders)
  • Disabling the key from steam
  • Moving the game folder 
  • I made sure the EA app files, Steam files and MELE files are on the same drive (D in my case)
  • I checked the registry entries and confirmed that they match the expected Keys and values
  • I formatted my PC and clean installed everything
  • Using the ME MOD manager as a launcher
  • I might have missed other solutions I have tried because there were so many

I used to play the game on the exact same PC as before, the only difference is the change from origin to EA App. So I followed some guides to install origin and bypass the requirement to launch through the EA App, but that didn't help either (why did I do this? because the posts I have seen go back 5 years and I still see posts as of a week ago with this issue that has yet to be resolved by EA, so if EA doesn't care about its EA App game launcher, I wont either)

I am extremely disappointed by the lengths that I need to go to in order to play a game that I already used to play, I have almost a 100 hours in the game and I cannot play it again because it refuses to launch. 

I have attached the DxDiag file preemptively since that is the one constant across all these discussions.

I want a permanent solution for this. I want EA to have proper customer service and actually resolve this 5 year long issue that many players are facing. If you force something on people, at least make sure it works, or allow users to roll back to a software that used to work.

Excuse the frustration above, but im in no mood to filter myself when ive seen so many posts on so many forums about the same issue that seems to have not been addressed in any way and constantly requires additional efforts from your customers. well bioware's customers, now unfortunately, yours.

Awaiting your input. If it will be a link to the EA FAQ or another forum post, I will be rude in my reply, dont bother sending that, I have tried it already.

Frustratingly yours,

Alexy

2 Replies

  • Cpt_Pokey 

    Have you contacted EA directly to have them look into your account?

    The link to EA's Support is here.
        1. In "Search game or Topic" Search for "EA app".  
        2. Click on "See all Help Topics".
        3. Click "I need help logging in to my EA Account"  
        4. Choose "Chat with us" . 

  • Cpt_Pokey's avatar
    Cpt_Pokey
    Seasoned Newcomer
    4 months ago

    Hello Holger, Thanks for the recommendation, I did check the EA support, and after a tedious conversation of them giving me suggestions that are already on the EA forums that I have already tried, they told me they logged a ticket. Im not holding my breath. I got a version that bypasses the EA app and im able to play the game normally. not something I like to do, especially since I paid full price for it when it came out because I love the game and the team behind it deserves support. EA does not deserve my money anymore, not after this. 

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