ME: Andromeda Deluxe edition PC/Steam: Missing Online Access

Taibhseban​ 

Please preform the steps in this direction again. 

Clear your temp files:

• Press the Windows key and "R" at the same time to open the Run dialog box.
• Into the new window, type or copy & paste:  "%temp%"  (Without the quotes.) > hit "ENTER"
• Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.  
  (If some files or folders can't be deleted, reboot and try again.)
  

Then repair the game. 

(EA app: My Collection > Click on the three dots on the game cover > Repair)  
(Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

Then remove the local Mass Effect license folder

• Close EA app and Steam completely. (not just minimized in the tray.)
•  Press Windows key + R to open the Run dialog box..
•  Enter or copy and paste: "%ProgramData%\Electronic Arts\EA Services" (Without the quotes) > hit ENTER.
• Delete the "License" folder.
• Test.
  
  
  

If the the game still don't works you need to get back at an EA adviser in a live chat.

Point the adviser to this post of EA_Shepard​ if they don't now the issue.