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Cheesyface88's avatar
Cheesyface88
Seasoned Novice
1 month ago
Solved

ME:A Missing Online Access

I own Andromeda (deluxe edition) through Steam on PC. When I boot up the game, I do not have access to online features. Multiplayer cannot connect (it says I am not allowed), I can't use APEX or any...
connectivity
ea app
me andromeda
multiplayer
pc
steam
  • Cheesyface88's avatar
    Cheesyface88
    1 month ago

    Logged on tonight, and it connected! Nothing else needed. Thank you so very very much.

    For anyone else reading this and trying to get past the chatbot to at least generate a case number, I would attempt it in the middle of "regular" business hours in the US, Monday-Friday. I'm not sure the time zone that the live agents are in but I attempted at 3:12 PM EST. Maybe it's localized, I don't know.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
1 month ago

Cheesyface88​ Hey,

I wanted to make sure that you had followed all the steps here: [PC] Mass Effect Online Access Error in Multiplayer Mode | EA Forums - 9200656

Once these are completed, and it still does not work, live support has to resolve it. If they do not, I need the case number as that has to be recorded.

I know the chatbot is frustrating, but I have tested it using the same steps at the link above, and I am able to reach a live agent, or at least the option to do so.

Cheesyface88's avatar
Cheesyface88
Seasoned Novice
1 month ago

Case number: 252975747

Estimated wait time on the live chat was 11 minutes, I exhausted 40 minutes waiting while I had the time. I gave them as much info as I could while in wait... but I gotta get back to work. I'll check back if I can but however it gets fixed I would be grateful.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Cheesyface88​ Hey, thank you. So, it should work now. If it does not, you will have to either repair the game and test it or wipe the game completely, clean the registry, and reinstall it.

    Let me know what happens, though.

    • Cheesyface88's avatar
      Cheesyface88
      Seasoned Novice
      1 month ago

      Logged on tonight, and it connected! Nothing else needed. Thank you so very very much.

      For anyone else reading this and trying to get past the chatbot to at least generate a case number, I would attempt it in the middle of "regular" business hours in the US, Monday-Friday. I'm not sure the time zone that the live agents are in but I attempted at 3:12 PM EST. Maybe it's localized, I don't know.

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        1 month ago

        Cheesyface88​ Glad it worked out for you, and you were able to get in!

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