Forum Discussion

New Novice

4 months ago

MELE won't launch in Steam. Stuck in a Validating loop

I am no longer able to play Mass Effect Legendary Edition via Steam on PC. When I try to launch the game via Steam, The EA app opens up and shows a "Preparing Game" message for about a minute, and th...

New Novice

4 months ago

I also tried disabling the Windows Security application, but that had no effect. I do not use any other antivirus programs. I also am not using a VPN.

holger1405
Hero+
4 months ago
RequiusXD

Please add a DxDiag to your next reply.

A DxDiag is an overview of your PCs technical features and recent software errors.
There is no personal info in it except for the “Machine name” in the second row. (You might delete the “Machine name” line if you wish too.)

How to create a DxDiag:

Press the Windows key and "R" at the same time to open the Run dialog box.

Copy and paste or type "DxDiag" (Without the quotes) into the new field. > ENTER

Wait until the green bar is gone > Click on "Save all information"

Save the file to your desktop.

Attach the DxDiag file to your reply (paper clip symbol).
- RequiusXD
  New Novice
  4 months ago
  here's the DxDiag as requested:
  DxDiag.txt129 KB
  - holger1405
    Hero+
    3 months ago
    RequiusXD
    
    There are no game specific errors but many errors regarding the "Update Orchestrator Service".
    This is a crucial service for Windows updates.
    
    Hit Windows key and X.
    
    Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
    
    Inside PowerShell, CMD or Terminal enter (copy and paste) “cm” without quotes. > ENTER.
    
    If errors are found, notify us. If no errors were found repeat steps 1 & 2.
    
    Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
    
    The system will start validating soon. If it throws an error, please list it here.
    
    After it reaches 100% repeat steps 1 & 2.
    
    Inside PowerShell, CMD or Terminal enter “sfc /scannow” without quotes > ENTER.
    
    Post the message you receive at the end of the processes here.