On my sister's PC:
dividebyzero's custom launcher comes up when I start the game via Steam/Origin, and when I click ME1, I see the ME1 splash image. Unfortunately, the game never actually starts, the loading process just seems to hang there. We tested this today, letting it go for two hours, and when we came back, the screen still showed the ME1 splash image and a spinning circle.
Her PC meets minimum requirements for the game (eg 8gb of ram, gtx 1060).
At this point, if a patch doesn't fix the issue for her within a week, she's going to have to refund the game.
(btw, she can run Cyberpunk 2077, The Sims 4, and many other games on her pc)
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