Forum Discussion
68 Replies
There are constant crashes of the AMD driver on your system.
Follow this guide to clean reinstall the driver.
I just did this, did a clean install, and I'm still stuck with the same issue. Where did you see the crashes in the DxDiag? Would like to have a closer look myself. Posting another one just in case.
At the bottom of the DxDiag.
Please look at this post and preform the same actions but include errors for the "Radeonsoftware.exe"
Disclaimer: Looking through Dump files requires some time.
- @holger1405
Nothing to be found in the CrashDump file. I'd like to thank you for your help, but I'm gonna give up. I'll them a week to patch this nonsense out before I refund it. I have an i5-8600K that supports AVX however I tried the @dvidebyzero non-AVX launcher here ("Update v2") and renamed the original launcher in "C:\Program Files (x86)\Origin Games\Mass Effect Legendary Edition\Game\Launcher" to "MassEffectLauncher.original.exe" and drag and dropped the custom launcher in that directory and then launched it through Origin and it works!
It works with all my usual applications started such as Razer etc., re-enabled those when I didn't get the game working (the "msconfig" modification).
Update:
Well works as in "it plays" but I get a lot of freezes in combat and in cutscenes so it kinda makes it unplayable unless you are a masochist.Update:
Disabling V-Sync and setting the frame rate to 144 (since I have a 144Hz monitor)
solved the stuttering / freezes / lagimproved the stuttering but it is still there ☹️I also got the problem solved by using the solution provided here: https://answers.ea.com/t5/Mass-Effect-Legendary-Edition/Mass-Effect-Legendary-Edition-on-Origin-does-not-start/m-p/10341661/highlight/false#M1785
Grateful for the work done by @dvidebyzero, but I still can't believe it all revolved around the launcher, since when does a launcher cause this many problems?
Just wanted to confirm that version 2 @dividebyzero's compiled launcher solved the problem for me. ME1 takes a very, very long time to load, but it works now. Problem solved.
I have Downloaded Mass Effect Legendary VIA Origin. When I click the play button it just reloads that screen. Game does not start. I have tried Downloading other games and they work just fine. It's Just Mass Effect Legendary that is not working. Anybody run into this problem?
Yes I have this problem also, Every other EA game I have via Origin works fine,its just this game. I click play, it looks like the game is about to launch as it goes to a black screen for half a second but then just goes back to the launcher.
This is so frustrating as I'm new to PC gaming and I'm not used to having games not work out the box. I have tried many of the possible fixes with no luck and I'm not able to get a refund. I bought the game from cdkeys who claim that because I used the activation code they can't provide me with a refund and that I would have to contact EA for my refund, but EA are saying they can't give me a refund because I didn't buy directly from them. This is ridiculous as I have something that does not work
@ALTBOULI313
Can you clarify if the app just crashes/doesn't launch when you press "play" on Steam/Origin or does the MELE launcher work but when you press start on any of the 3 games the launcher disappears, and then when they try to load they crash and send you back to the MELE launcher? Might just be my broken English but I think your description can be understood either way.- @czarekm2003 I click the play button in Origin but the game doesn't launch, I know there is supposed to be a menu which the allows you to chose the game you want to play but I don't even reach that, my screen goes black for a second and then takes me straight back into Origin so to be clear it completely fails to launch anything.
I have tried:
Updating my GPU driver
Creating a new user
Change system locale to use unicode utf-8
Repair my game
Run as admin
Check windows defender to ensure its blocking my game
Uninstalling and reinstaling the game - @HazalGC98 Thanks im trying now, just created the dxdiag file, hopefully someone will be able to take a look and let me know what might be wrong
You are running the game from Origin directly, no Steam involved?
I can't find your DxDiag?
I have a look at your Dump files and DxDiags again, and I need to think this through again after looking what I already suggested to you.
Will be back tomorrow.
So the problem I have is that when I try and launch the game the M logo application will appear in the taskbar, and nothing will happen for a couple minutes (I still see my desktop). If I click to tab to it, it'll come up as a black screen, and then crash to desktop again.
If I leave it running for a couple minutes, it will eventually pop up itself and actually (finally) run the intro cinematic for the launcher. And then when the cinematic ends, it'll crash.
However when I first installed the game, it worked. And then the day after, I had all this trouble, but eventually got back into the game again somehow. This was after a bunch of stuff like deleting nahamic (which keeps coming back) and verifying the game install files etc.
Today though, nothing works. So far I have -
- Deleted / stopped A-Volute and Nahamic (though they keep coming back).
- Turns on the unicode beta (though my username has no special characters)
- Installed newest nvidia drivers
- Tried the third party launcher (my cpu is new and has AVX support, but figured it was worth a try. Didn't work).
- Unplugged usb peripherals
- turned off antivirus
- added origin and mass to firewall
- turned off firewall entirely
- Verified game files
- deleted the entire origin cache
Probably some other stuff too. Nothing is working today.
So the problem I'm having is that when I launch the game the Mass Effect logo will appear in the taskbar, and nothing will happen for a few minutes (it just stays on my desktop). If I click on the taskbar tab to it, it'll come up as a black screen, and then crash to desktop again.
If I leave it running for a while (several minutes), it will eventually pop and actually (finally) run the intro cinematic for the launcher. And then when the cinematic ends, it'll crash back to desktop.
However when I first installed the game, it worked fine first time. And then the day after, I had all this trouble, but eventually got back into the game again somehow (after a LOT of trouble). This was after a bunch of stuff like deleting nahamic (which keeps coming back) and verifying the game install files etc.
Today though, nothing works. So far I have -
- Deleted / stopped A-Volute and Nahamic (though they keep coming back).
- Turns on the unicode beta (though my username has no special characters)
- Installed newest nvidia drivers
- Tried the third party launcher (my cpu is new and has AVX support, but figured it was worth a try. Didn't work).
- Unplugged usb peripherals
- turned off antivirus
- added origin and mass to firewall
- turned off firewall entirely
- Verified game files
- deleted the entire origin cache
Probably some other stuff too. But I just can't get it running.
I finally fixed the problem i just had to change Region and now i can play the game finally :D
Was your region setting wrong or did you have to choose another region?
There are many crashes of the "Radeonsoftware.exe", do other games work?
There are also crashes of the "EADesktop.exe" does it work for you?
Did you checked your EA regional setting?
What motherboard do you have? (Manufacturer and Type.)
Deinstall A-Volute.
There are only error reports of the "MassEffectLauncher.exe", but you say the Launcher works and the game is crashing?
There is a PAC2 error for the Launcher, do you have any compatibility setting in place for the "MassEffectLauncher.exe"?
If so disable them.
- @holger1405 Yes other games work fine for me, I bought the original Mass Effect 3 along side the Mass Effect Legendary Edition (just so I could play the MP) That game works perfectly fine both in single player and multiplayer, I have also downloaded and played Starwars squadron with no issues.
I have tried these games on both Origin and EA Desktop with no issues, this is the first and only game I have so far that has had issues.
I should point out that I saved the game to an external hardrive and even re-downloaded Origin on my brothers computer (He has a an RTX 2060 and Intel CPU so completely different to my AMD setup) and the issue still persisted on his machine so I dont think its my graphics card or drivers tbh You logged in with your account on your brothers computer?
Did you checked if the regional settings of your EA Account are correct?
- @holger1405 Yes my account on brothers computer, this was just to test that it wasn't some strange config/graphics manufacturer issue.
Yes I believe the region should be fine im set to UK in Origin though strangely when I went into the windows defender settings to check if Mass Effect Legendary Edition was being allowed it did seem to indicate it is a US version of the game, could that be the problem?
In windows defender it has the game name as Mass Effect Legendary Edition en_US.
Looking at May Effect 3 and Starwars Squadron they don't have this - @holger1405 Yes, I think that I ckeck properly te EA regional. I check in the page web and everything seems normal. I don't know if you ask for other setting.
About your second question, I don't know if i'm going to put the right information. My computer say that the product it's B150M-A version Rev X.0x and fabricated by ASUSTeK COMPUTER INC.
About Mass Effect Franchise Discussion
Recent Discussions
- 3 days ago
- 4 days ago