Re: Game crashes in races everytime I play since VOL. 6

I have the same problem. The Game crashes mid-race.

Id did all those things. I even reinstalled windows.

I have a i7 14700KF and a RTX 4070 newest driver installed and windows is up to date.

Edit: It also bluescreens my pc sometimes

please fix your game.

I have much heavier games like bf2042 which works fine on my i9 13900K with 4080 graphics card but this one crashes every single time. I have done steps mentioned here but still facing issue.

There is some definite issue with this patch. Figure it out on your end

I tried the steps you provided. It didn't change anything. 
I want to ask again, is there no log file that could help diagnose the issue? There has to be a way to get some clues.

I see that not only I have this problem, it would be great if you could engage in this matter.

I was having problems with constant crashes and occasional bluescreens as well, I did find that going to Nvdia Control Panel then selecting "3D Settings", "Adjust image settings with preview" and then moving the slider all the way over to performance mode made the game significantly more stable. It has still crashed a couple times since then but the game is a lot more playable now.

I have set my max FPS for the Game to 60 FPS in Nvidia Control Panel. It hasnt crash for me since then 

Hey Everyone, 

If you are still running into crashing after Vol 6 would it be possible to get the following informaiton?

• Which client do you play from?
• Do you get an error message before/after the crash?
• Does this happen when loading into a specific mode or performing an action in a mode?
• How long are you playing until this happens?
• Please share any steps you've tried to far to resolve the issue:
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag file and an EA app Error ID Number

Thanks!

I set the max fps to 60 in nvidia control, it worked for a while and then if I play too long it still crashes. Does not happen for any other game.

EA App

There is no error message before crash. The screen freezes and then the game closes. 

I only play story mode.

Game crashes under 1hr mark.

Removed cache files, repaired game files, as well as performed any other steps mentioned above.

Hello,

I play from the Steam client. I don't get any message from the crash. It is not specific to any action. Just playing in a PVP match.

I did the things recommended by the people above in the Nvidia Control Panel(60FPS max and performance mode) and tried to record the crash, but after almost 1.5 hours of playing, I got no crash. It probably made the game less susceptible to crashes, I believe the problem still is in the client after an update.

I will reply to this thread if I reencounter the crash or learn something new.

• Which client do you play from?

Typically Steam, but game is crashing from EA App as well

• Do you get an error message before/after the crash?

No, game freezes and then closes with no error message

• Does this happen when loading into a specific mode or performing an action in a mode?

Can happen at any time, have experienced crashes while driving to races in story mode, participating in races in story mode, and one time while immediately after launching story mode while I was still in the garage menu

• How long are you playing until this happens?

Varies, between 30 seconds and 5 minutes lately

• Please share any steps you've tried to far to resolve the issue:

Updating videocard and other drivers, PC reboots

• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag file and an EA app Error ID Number

DX Diag attached, just now opened an EA app error report but don't have an Error ID number yet.

Hey @HunterBullets009 @-xK1- @luki_plox 

To confirm with everyone, you've also tried the following steps?

• Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
• Verify the game in via your Steam library
  
  
• Clear EA App's Cache (Top Left Menu > Help > App Recovery) 
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
  
  
• Check for other applications that may be limiting EA App or Game performance
• Close other running applications on your device
  
  
• Run the System File Checker tool, then Check for Windows and GPU updates  
• Repair or Install the VC++ files for your game (Guide here)
  
• Restart your device in Clean Boot mode first then try again.
• Try a new user or admin account

Thanks!

@HunterBullets009 @luki_plox 

Also would it be possible to get a DxDiag file?

Here is my DxDiag

yes to most of your questions

also, as earlier mentioned this is not happening for other games including bf2042

Hey @HunterBullets009 @luki_plox @-xK1- @PrimaryReloaded 

Thanks to everyone that has provide information to the team so far!

We continue looking into these reports, however I wanted to check if anyone can remember the exact buttons pressed before the game crashes and if its the same order each time?

The team continue to work on looking into this and testing this issue. 

Thanks!

Most likely the rt trigger, one used for acceleration...

Nearly a month now, any solution yet ??

I just had two crashes in a row and can confirm it was not the same buttons/actions every time. While playing with an Xbox Elite series 2 controller, the first occurred while holding RT and then moving the left-analog stick from right to left, the second one occurred while holding RT and moving the left-analog stick from left to right.

Had to uninstall the game as you guys have no interest in fixing the issue...