@EA_Aljo [PS5}I need help with getting my account fixed. I think some point last week I got the negative escrow glitch and now I can't buy cards on the auction house. Case #181400804.The chat support isn't forwarding my case to the specialized team to get this fixed. Can you help me, please? I'm really getting tired of having to ask EA to fix these game breaking glitches. FYI, I got wrongfully banned last week and this is just a slap in the face at this point. Please help.

Hello, @BBallfanatik81 A regular advisor can fix this for you. It doesn't need to go to a specialist. Please open another case and let them know they need to remove the negative balance from your escrow.

Escrow Glitch - Unable to purchase cards on the auction house (for the 3rd time)

11 Replies

EA_Aljo
Community Manager
8 months ago
Hello, @BBallfanatik81

A regular advisor can fix this for you. It doesn't need to go to a specialist. Please open another case and let them know they need to remove the negative balance from your escrow.
BBallfanatik81
8 months ago
I tried this twice already. The first case was closed and someone marked it as "No Fix". The second case was just left opened with no solution. I've had to do this FOUR TIMES in the last calendar year.
I'm trying to get back into a chat but the option won't show up for me anymore. It only shows up if EA think it requires a chat. What am I supposed to do? This is beyond ridiculous.
EA_Aljo
Community Manager
8 months ago
@BBallfanatik81

Apologies for the late response. Are you still unable to chat with an advisor?
BBallfanatik81
8 months ago
Someone fixed it for me, but this seriously needs to get fixed for next year. It’s such an inconvenience. It happens when two people are outbidding each other by 50 coins over and over and the server can’t update the coins fast enough.
BBallfanatik81
8 months ago
Also the only way to trigger the chat option was to sign out of my EA account first. If I’m signed in, the chat option wouldn’t appear because I had already tried it and a ticket was already open. Maybe suggest someone fix that as well.
EA_Aljo
Community Manager
8 months ago
@BBallfanatik81

Glad to hear you got this fixed. I would love to see it addressed in the future. Hopefully, it is.
Passwordsrbs
7 months ago
The glitch isn’t fixed…I currently have this issue with not being able to purchase anything from the auction house. When I attempt to buy anything, I get the attached error message and get sent back to the Home Screen. I have this issue in NHL23 and was hoping it would be fixed in NHL24…guess not.

very frustrating and disappointing.
EA_Aljo
Community Manager
7 months ago
Hello, @Passwordsrbs

The only way to get this resolved is to contact an advisor. Instructions for opening a case can be found here. Thanks!
Passwordsrbs
7 months ago
The links in this website are terrible. It just takes you in circles. Please have an advisor contact me so this issue can be solved.
EA_Aljo
Community Manager
7 months ago
@Passwordsrbs

The only way to get this resolved is by contacting an advisor. Follow these steps:

Go to https://help.ea.com/en/help-home/

Select NHL 24

Choose "See all help topics"

Click on 'I need to update my EA account information'

Click on the option for chat

That will put you in touch with an advisor so they can fix this.

Forum Discussion

Escrow Glitch - Unable to purchase cards on the auction house (for the 3rd time)

11 Replies

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