This is getting beyond frustrating. I paid extra for early access to NHL 25 so I could actually enjoy the game early and get a head start, and yet here I am, completely unable to play anything. Meanwhile, everyone else is out there upgrading their teams and enjoying the early access events, and I’m stuck, missing out on everything.To make things worse, we’ve heard NOTHING from EA. No patch, no fix, no acknowledgment, and definitely no compensation. We deserve something for this disaster. I paid to get ahead, and now I’m being punished for it.I can’t play any online modes—HUT, World of Chel, Online VS, Nothing. The only thing that works is Franchise mode, and even that crashed right after my draft, so I lost all my progress. Here are the error codes I keep getting:Error Code #1: 4A7FC65FB403505-0000000000009999-8303560777938C5BError Code #2: 74A7FC65FB4D3505-0000000000009999-CB30C4E59F25B609My PSN ID is Masaitl-19, and I’ve been able to play on XBOX just fine with the same EA account. This is clearly an EA Sports issue. Why is it working on one system and not the other?EA, where’s the communication? Where’s the fix? I paid for early access and can’t even play. It’s ridiculous, and it needs to be sorted out ASAP.

And yes, before anyone asks, I’ve tried everything:I’ve power-cycled my system a million times.Power-cycled my router.Uninstalled and reinstalled the game.Booted my PS5 in safe mode to clear the cache.Cleared console storage and even changed DNS settings.Literally everything, and still nothing works.EA, what do I do now? Where’s the fix? I paid for early access and can’t even play.

With as many ppl having this issue i would think that ea would at least have something to say about it. I really don't think it's out of the question for ppl who spent this much on a game to expect to actually get to play it. We have been more than patient yet still no word whatsoever from ea that's just poor business.

Hi there. Did you start getting this error after first entering HUT and opening your starter, pre-order or daily pack?

I started getting this error as soon as I tried searching for a rivals game or readying up for a squad battles game or entering the dressing room in chel. or trying to ready up on chel. I didn’t get preorder packs on ps5.

Replied with the wrong account - I am also Masaitl I started getting this error as soon as I tried searching for a rivals game or readying up for a squad battles game or entering the dressing room in chel. or trying to ready up on chel. I didn’t get preorder packs on ps5.

ERROR CODES GALORE - CANT PLAY NHL 25

34 Replies

Maesuhnn
Seasoned Novice
6 months ago
And yes, before anyone asks, I’ve tried everything:
I’ve power-cycled my system a million times.
Power-cycled my router.
Uninstalled and reinstalled the game.
Booted my PS5 in safe mode to clear the cache.
Cleared console storage and even changed DNS settings.
Literally everything, and still nothing works.
EA, what do I do now? Where’s the fix? I paid for early access and can’t even play.
EA_Aljo
Community Manager
6 months ago
Hi there. Did you start getting this error after first entering HUT and opening your starter, pre-order or daily pack?
Masaitl
New Traveler
6 months ago
I started getting this error as soon as I tried searching for a rivals game or readying up for a squad battles game or entering the dressing room in chel. or trying to ready up on chel. I didn’t get preorder packs on ps5.
Maesuhnn
Seasoned Novice
6 months ago
Replied with the wrong account - I am also Masaitl

I started getting this error as soon as I tried searching for a rivals game or readying up for a squad battles game or entering the dressing room in chel. or trying to ready up on chel. I didn’t get preorder packs on ps5.
GDSBULLEN
Seasoned Newcomer
6 months ago
Im having the exact same problem rn i cant play anything with online to do and i have tried everything. Very disapointing
EA_Aljo
Community Manager
6 months ago
Did you happen to update any of the gear on your player or some form of customization right before this started happening?
GDSBULLEN
Seasoned Newcomer
6 months ago
No i just changed the strategies of my team and nothing works not hut not eashl nothing with online play
EA_Aljo
Community Manager
6 months ago
Something else you can try is deleting the personal saved data for NHL 25. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 25 and delete the saved data. Then, try logging in again.

If that doesn't help, can you send me a private message with your PSN ID? I'll add your details to the ongoing investigation for this.

Also tagging GDSBULLEN . Please try this and send me your Xbox gamertag/PSN ID if it doesn't help. Thank you.
EA_Aljo
Community Manager
6 months ago
Did this start happening right after opening any packs in HUT?
Maesuhnn
Seasoned Novice
6 months ago
i dmed it to u, my psn is Masaitl-19