Can’t play any online games. Keep getting Failed to Retrieve Data with an error code.

Hey there. Try power cycling your console by holding in the power button until it turns off. Restart and try again. Let me know if you still get the error or not. If you do, report back with which console you're on. Thanks!

Im having exact same problem and i restarted my console but still doesnt work. Im playing on ps5

Did what you asked and it’s the same outcome. the error message pops up about 10 seconds into finding an opponent. im on PS5

Are you able to find an opponent and then the crash happens 10 seconds later or is it happening during the search?Try deleting the personal saved data for NHL 25. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 25 and delete the saved data.

Same here. But in online versus mode. Random disconnects, error messages, game crashes, controller setting resets and so on…

Online Versus Error | EA Forums