There has to be a BETTER way to communicate with E.A staff than this!
We need a way of better communication with yall at E.A!!!
Forum Discussion
21 Replies
At one point in time there was a developer that would come in on his own free time and answer questions they could answer. Then came the huge problem that caused them to stop showing up and instead they just read the forums and have their council people deliver ideas. The problem was people didn't want to accept the answers and reasoning given. So if the community can't act like grownups accepting answers and reasons then there is no point to having it.
I’ve never felt like it was easier to get an employee to actually reply to your forum post than here. I’m coming from a world of Warcraft, call of duty background which are massive games but I’ve found these forums to consistently be replied by staff in. I’m grateful they’re replying in NHL forums cause it’s probably their lowest earner as far as their sports games.
Ehh, not to defend how nasty the community was getting but from what I remember the staff didn't exactly handle it well either - I was told that there was nothing was wrong (the game is "perfect") and I was just bad at the game for example. One of the main problems people were having (and let's be honest, still have), is the sheer amount of red tape behind goings on and constant "we'll just have to see" replies that cause further frustration.
Was that by an EA employee or some random in the forums? Also, this community, in my opinion anyhow is kinda better than most for a company of this size. Albeit I’m only speaking of the NHL section. But some stuff you read in any (and I mean any lol) blizzard forum about World of Warcraft my lord it’s bad. Theres certainly hate in these forums but that’s what happens when everyone gets a voice. I personally (can’t speak for others and have probably only been active on these forums this year) have found them far more accepting than most. Again, only my personal experience but read any post in a league of legends forum or counter strike forum for example and you’ll feel so much differently about treatment and accessibility to devs here.
I see both sides of this. The devs don't want to get attacked online. I get that, it sucks. Same time, this forum compared to other games, is much tamer in their rage than other forums. Respect needs to be shown in making complaints and/or suggestions presented in a way that isn't crossing lines. Again devil's advocate here, but if a large contingent of fans are angry about certain aspects that aren't being included in the game, or a PC version that would actually generate more sales, and they get ignored year after year, how exactly do the devs think that people are going to react? Listening to the people spending money on your game, or having the devs explain why something isn't happening, is just part of owning and operating a business, more importantly, its part of the video game industry. Every company is held to account by their customers. Ignore them, and your sales drop. Its that feeling of disconnect that is slowly chipping away your loyal customer base. I appreciate our mods on here, they pass on or concerns, and they do a great job, but let's face the reality, they can pass things on, but the devs choose to ignore the concerns anyways. Too afraid to take the anger themselves, they send these amazing mods to take the heat for them. If they really cared about the fans and their mods, they would do something to make fans feel heard and respected. 2 main points: Fans should be respectful in dealing with EA, and the EA dev team needs to own up to their mistakes and show fans that they care.
When someone tells you the mechanics and why things are the way they are then you need to just accept it whether you agree with it or not. It's the vision the video game has so yes when he explained things he was right. And as for the whole "wait and see" that is probably never going to change. Was like this with Littman, Rammer, and now the new guy. Remember the whole legends in various modes that didn't end up happening but one of them mentioned it? Yeah that gets you in deep trouble and another reason you don't announce anything unless it's concrete.
The person who visited these forums on his days off is now someone leading College Football and well we see how great that is. He was a very great person and had multiple talks with them outside of forums about NHL. People just can't accept things they don't want to hear. Too many think they will get a true authentic game but in reality the goal is more of a 80% real/20% arcade feel. It's just that 20% arcade is what people find a way to make a glaring thing.
When questions are asked I try and find the answers out and see if I can answer them on forums for you all. I know when 26 launches there will be many of questions and I hope that I can help explain things even if they want to agree with the direction or not.
We are more than willing to accept whatever reason you give if you can take the time to see how it negatively impacts the game and work towards fixing mistakes for the future.
When I get mad that a puck literally went underneath me leading to a goal even though I was in perfect position, it's just that my guy was *hovering 1 inch above the ice* and you explain the mechanics behind that, yeah I can accept that answer at face value but time and time again when it keeps happening, to me, it shows the team just doesn't care enough to accept the fault and try to fix it for next year.
Our jerseys STILL change colours on their own. The AI STILL hangs up on every faceoff in 3v3, and they STILL let you just waltz past em for an easy goal more than a decade later. Yeah, i'm not sorry for getting mad and yeah, you *should* be made to hear it. Devs don't like getting blasted but the community doesn't like getting the runaround.
EA_AljoCommunity Manager
While developers don't respond here, they are very aware of the activity. They keep an eye on them and I am very frequently reporting feedback. The best way to get your input in front of the devs is by being constructive and detailed. The comments that don't get relayed to them are normally due to being a rant or having little constructive content.
We also can't comment on anything that hasn't been announced yet. I know that's very frustrating for many of you. You all want to know what's coming and you want more details about what is announced. We've had a lot of feedback on that recently. Hopefully, it helps drive change in the future.
I was told that there was nothing was wrong (the game is "perfect") and I was just bad at the game for example.
I know for a fact nobody who argued with you said, "the game is perfect" and not once did anyone say, "you are bad at the game". The mere suggestion that, based on the videos you provided, that there may have been a slight misunderstanding of the controls is not in the same realm of saying "you're bad at the game" and you need to stop taking such comments as a slight on your skill.
One of the main problems people were having (and let's be honest, still have), is the sheer amount of red tape behind goings on and constant "we'll just have to see" replies that cause further frustration.
Red tape? It's a feedback forum. There are no documents to sign or push through bureaucracy. Much of the feedback (please note how I said much and not all) is absolutely a skill issue or, lately, it's been GPT generated 'feedback posts' where people think prompting Ai to "formulate ideas" constitutes real, actual feedback.
When someone tells you the mechanics and why things are the way they are then you need to just accept it whether you agree with it or not.
Exactly.
People conflate being told how a mechanic works with saying this is exactly how it should be. Really goes to show the true intentions of some people aren't to get to the bottom of whatever issue they're having but to be told they're right and that's why the dev's stopped interacting here and I don't blame them at all.
Too many think they will get a true authentic game but in reality the goal is more of a 80% real/20% arcade feel. It's just that 20% arcade is what people find a way to make a glaring thing.
Bingo.
When I get mad that a puck literally went underneath me leading to a goal even though I was in perfect position, it's just that my guy was *hovering 1 inch above the ice* and you explain the mechanics behind that, yeah I can accept that answer at face value but time and time again when it keeps happening, to me, it shows the team just doesn't care enough to accept the fault and try to fix it for next year.
How do you come to that conclusion before admitting that maybe you're not giving the player you're controlling enough time and space to intercept passes? If a problem YOU'RE having is seemingly going unrepaired (by your estimation) - then what should that tell you?
You conclude the "team doesn't care" before conceding a possible skill issue.
Our jerseys STILL change colours on their own.
lol what
The AI STILL hangs up on every faceoff in 3v3
Video?
they STILL let you just waltz past em for an easy goal more than a decade later.
Again, these scenarios aren't as black and white as you claim. Sure, Ai defending can lose a step to a speedy forward - but how was that forward allowed to gain so much speed?
