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NickMenary's avatar
NickMenary
New Rookie
2 months ago
Solved

Crash to Dashboard STILL

I’ve been dealing with this crash for about 4 - 5 games (NHL 22 -26). I thought it might be fixed finally this year, but no. I’ve seen other reports on this and no solutions. Every 3-5 games (playin...
bug
crashing
freezing
technical issues
xbox
  • EA_Aljo's avatar
    EA_Aljo
    31 days ago

    Hello, everyone. We'd like to gather some details from you all so we can keep looking into this. Please provide the following:

    • Xbox gamertag
    • Timestamp with time zone of the last occurrence of the crash
    • Mode

    Thanks!

    ***ACCEPTING AS A SOLUTION FOR BETTER VISIBILITY. THIS ISSUE IS NOT RESOLVED***

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 months ago

Hey, everyone. I'll get this reported. If it's like the previous years though, we have never been able to reproduce this. In the instances it was resolved, one person used a fan to provide extra cooling and the other purchased a new console. My best advice, until we can find what is causing this, is to open your console and clear out any dust/debris. I did this on my own day one Series X recently and it made a huge difference. 

In no way am I saying this is the reason for the crashes. It's always possible this is game related. Unfortunately, with so few reports and no way to reproduce it, we haven't found what is causing this.

  • rewingsfan204's avatar
    rewingsfan204
    New Rookie
    2 months ago

    If you watch the video I posted in one of my replys you can see it freezes and then kicks you out of the game back dashboard 

  • rewingsfan204's avatar
    rewingsfan204
    New Rookie
    2 months ago

    Why would anyone buy a new console when its only ea games that do this every other game i have installed regardless if its on internal or external storage does not crash anywhere near as much as ea titles

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