Forum Discussion

Rising Rookie

4 months ago

Solved

Crash to Dashboard STILL

I’ve been dealing with this crash for about 4 - 5 games (NHL 22 -26). I thought it might be fixed finally this year, but no. I’ve seen other reports on this and no solutions. Every 3-5 games (playin...

EA_Aljo
3 months ago
Hello, everyone. We'd like to gather some details from you all so we can keep looking into this. Please provide the following:

Xbox gamertag

Timestamp with time zone of the last occurrence of the crash

Mode

Thanks!

***ACCEPTING AS A SOLUTION FOR BETTER VISIBILITY. THIS ISSUE IS NOT RESOLVED***

Diablotino

New Novice

3 months ago

I've been a player of the NHL series for quite some time. I love the new version of the game and so does my online friend I play with but the literal constant crashing of the game is dampening our excitement.

The game crashes his Xbox while we play online versus constantly. We have only been able to complete one game out of 10 attempts.

I have tried the Be a Pro mode and played deep into the 3rd period before my game froze and returned me to the Xbox Home screen, very frustrating for a mode I will usually play multiple seasons of.

Please fix the crashing so we can enjoy this otherwise outstanding game.

EA_Aljo
Community Manager
3 months ago
Hey there. Can you and your friend ensure your consoles aren't overheating? That is the common cause for this. Your Xbox needs to be in a well ventilated area. Also, if you've had it for more than a year, chances are good there's a fair amount of dust and debris inside. I'd recommend watching some YouTube videos on cleaning them out. I did this recently on my own and it made a huge difference. I had no idea how much dirt had built up over the last few years.

Regardless, we're not ruling out any issues with the game. There are always a small amount of reports of this, but we've never been able to reproduce it.
- Diablotino
  New Novice
  3 months ago
  I appreciate your reply; my Xbox is situated on an aftermarket fan with covers on all open areas to prevent dust build up AND I have manually cleaned it as well. I'm not sure about whether my friend has ever opened up his xBox but will advise him to do so. The thing is, it does not happen with other games, which is why we come to the website for solutions. Thanks again!