I am reporting a critical "Server/Client Sync" bug that caused me to lose a Master Set Player I had earned.

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The Issue:

In the final minutes of the Spotlight event, I had earned all required collectibles. However, the Set menu refused to recognize them. The "Cards Available" count would not update, and the "Auto-Fill" feature failed to find the assets that were clearly in my collection.

​Evidence:

I have attached a linked video recording of the incident.

​https://youtu.be/b34vzF9aJkw?si=sxzvm5wAfE0wsm5R

​Key Timestamp: Please jump to 1:45 to see the assets failing to load.

​Impact:

Because the game failed to sync my inventory in time, the event timer expired, and I was physically prevented from redeeming the content I spent hours grinding for. I am requesting this [Assets sync/loading Bug] be investigated as it has been an ongoing issue since launch of NHL 26 which is unacceptable