Re: Haven't received Madden 23 with Deluxe Edition purchase

Hey,

I pre-ordered the deluxe edition of PGA for pc via the ea launcher. I received the pre order items ingame. What's missing is madden nfl 23? I have not received a key, or can see it in the library.

what went wrong?

HI @GamingSnippeX Can you try to Clear the EA Apps cache and sign back into your account? After check your library if Madden 23 is there. 

• EA App's Cache (Top Left Menu > Help > App Recovery) 

For more information on the EA SPORTS PGA TOUR Deluxe Edition x Madden NFL 23 Pre-Order Offer check our FAQ. 

How do I get my copy of Madden NFL 23?

Once you pre-order the EA SPORTS PGA TOUR Deluxe Edition by April 6, 2023 at 11:59pm ET, the copy of Madden NFL 23 will be available via the following methods based on where you pre-ordered from. As part of this offer, Madden NFL 23 will be playable starting April 7, 2023.

• PlayStation & Xbox Users: Madden NFL 23 will automatically entitle to your account on April 4, 2023. If it does not show up right away, manually search for Madden NFL 23 on the storefront and download from there directly.
• PC Users: Must manually download Madden NFL 23 on or after April 7, 2023 by going to the library and selecting to download Madden NFL 23.

Thanks!

Hey, still no Madden in the library yet. I wrote to EA Support and opened a case. How long does an answer usually take? Is there any other option I have?

HI @GamingSnippeX I wanted to confirm if Madden has appeared on your account? If not have you recently reached out to our support?

• EA Help website 

What about those of us who never received pre-order bonus codes from Best Buy when we pre-ordered the physical editions of the games? I've delt with Best Buy for nearly 3 weeks on this issue and they tell me they had no record of there being a pre-order bonus and they have no codes available, that I should address my concerns to EA. In a previous post, you asked us for additonal information (gaming system, game ID, etc), yet nothing became of that, and the post was considered "resolved" and closed. I have filed a claim with EA two weeks ago, and have never been contacted. This is a simple matter to fix, yet the customer service provided by all parties (Best Buy and EA) has been terrible. Why on earth would I ever pre-order another game? There are four coming out within the year (EA FC, F1, Madden, and NHL) that I want, but I have no confidence that any pre-order bonus would be provided. Could you please provide me some assistance? Again, it's a physical disc, I need a code for the PS5 from somebody. I appreciate your time.

I know the feeling. Didn’t get any of my preorder bonuses or deluxe content other than the xp and coins. But we had the thread just randomly closed with no help. Very disappointing