All my gems gone. As far as I can remember, I have 5000++ gems.Energy pack for nursery 0 even after 24hrs.Penny's Pursuit and Arena not workingMy almanac also changed (this one is easy fix for me though) I have had put favorites and sort them according to closest to upgrade, and now just showing all plants.I don't know what else changed or missing. Player ID: 58BDF6AD-BE89-4021-AFBF-05E786A4515F

Hey craftysonshines , sorry to hear. Unfortunately from the forums there is not much that we can do since we don't have access to any tools to check your account. Try to insist and hopefully someone should sort you out.

Forum Discussion

craftysonshines

New Novice

1 month ago

Solved

Gems missing.

All my gems gone. As far as I can remember, I have 5000++ gems.
Energy pack for nursery 0 even after 24hrs.
Penny's Pursuit and Arena not working
My almanac also changed (this one is easy fix for me though) I have had put favorites and sort them according to closest to upgrade, and now just showing all plants.
I don't know what else changed or missing. Player ID: 58BDF6AD-BE89-4021-AFBF-05E786A4515F

EA_Cath
1 month ago
Hey craftysonshines , sorry to hear. Unfortunately from the forums there is not much that we can do since we don't have access to any tools to check your account. Try to insist and hopefully someone should sort you out.

3 Replies

EA_Cath
Community Manager
1 month ago
Hey craftysonshines , you might need to get in touch with our help support so they can see what's missing and so they can help you out to recover your content: https://help.ea.com/en/customer-care/
craftysonshines
New Novice
1 month ago
I've contacted them earlier and just made me more frustrated as they said no solution. I've sent all the screenshots. I'm used to playing and completing daily task and now my routine is ruined.
EA_Cath
Community Manager
1 month ago
Hey craftysonshines , sorry to hear. Unfortunately from the forums there is not much that we can do since we don't have access to any tools to check your account. Try to insist and hopefully someone should sort you out.