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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: My account cannot access the game Plants vs Zombies Garden Wafate 1 on PC.

Hi @sawaki142 To confirm what error message do you get when trying to play PvZ GW1?

Also, to check have you tried the following steps?

Thanks!

33 Replies

  • DJGodden123's avatar
    DJGodden123
    Seasoned Traveler
    2 years ago
    @EA_Illium I have tried many times but it doesn't work so I need to create a fix for 2 accounts when the game freezes.
  • sawaki142's avatar
    sawaki142
    New Traveler
    2 years ago

    This is a bug that only appears on my 2 accounts and I recommend that EA investigate and create a fix to fix it for my 2 accounts.

  • sawaki142's avatar
    sawaki142
    New Traveler
    2 years ago
    @EA_Illium I tried those steps many times but it didn't work and EA needs to create a fix for my 2 accounts so the game doesn't freeze anymore.
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @sawaki142 Thanks for the additional info, would it be possible to get the following bits of information?

     

    • Platform:
    • EA ID (Gamertag):
    • Are you playing on an HDD or SDD storage drive? 
    • What type of network are you using? (Wired, Wireless, Hotspot)
    • Please share any steps you've tried to far to resolve the issue:
    • If on PC, please share a DxDiag and an EA app Error ID

    We can use this information, to help make the team aware of the issue and to further investigate. 

     

    Cheers!

  • sawaki142's avatar
    sawaki142
    New Traveler
    2 years ago
    @EA_Illium My network is wireless and plays normally, but when I enter the game, a freeze occurs. My SDD and HDD are still normal.
  • sawaki142's avatar
    sawaki142
    New Traveler
    2 years ago
    And here is dxdiag's information

     EA app Error ID: 08bcb94f-c930-4db4-9d5f-a64750d64618

  • sawaki142's avatar
    sawaki142
    New Traveler
    2 years ago
    @EA_Illium My Dxdiag information is generally stable with no errors or problems. This error is an account error in the game. When I log in, it causes me to freeze for a long time and not be able to enter the game.
  • sawaki142's avatar
    sawaki142
    New Traveler
    2 years ago
    @EA_Illium EA app Error ID: 08bcb94f-c930-4db4-9d5f-a64750d64618. This is my correct EA APP ERORR ID. I have corrected it.
  • sawaki142's avatar
    sawaki142
    New Traveler
    2 years ago
    Please fix it. This is the problem that accounts SaWaKi142 and UDVRDK5374 are experiencing with the game crash error.
  • sawaki142's avatar
    sawaki142
    New Traveler
    2 years ago

    @EA_IlliumPlease fix it. This is the problem that accounts SaWaKi142 and UDVRDK5374 are experiencing with the game crash error.

  • sawaki142's avatar
    sawaki142
    New Traveler
    2 years ago

    Please fix this problem for SaWaKi142 and UDVRDK5374 this is the problem we both are facing.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    HI @sawaki142 @Sawawaki146 

    Apologies for the delay, when loading PvZ GW1 you get the message "Connecting to EA Servers"?

    If so we might be running into a connection-based issue, can we check if any Security software (like an Anti-virus) or a VPN might be blocking communication? 

    If not, please let us know the following:

    • Are you playing on an HDD or SDD storage drive? 
    • What type of network are you using? (Wired, Wireless, Hotspot)
    • Please share any steps you've tried to far to resolve the issue:
    • If on PC, please share a DxDiag (please attach the file) and an EA app Error ID

    We can use this information, to help make the team aware of the issue and to further investigate. 

    Cheers, 

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