Re: "Oops. Something went wrong. Please retry later."

That's so trouble. They keep getting money, I keep getting nothing

Hi Guys

This issue has been going on for some time now.

Refer to my previous posts under the same title.

http://answers.ea.com/t5/Technical-Issues/Oops-Something-went-wrong-Please-try-again-later/m-p/5867558#U5867558

Hi all @mrbinkute25 @mariote2000 @stewartsch901 @FireDamager1000

I've forwarded these reports over to the PvZ Heroes team, thanks for letting us know about the issues you're running into.

If you haven't already could you confirm the device that you're using when getting these errors.

Thanks,

- Andy -

I am using Ipad mini 2. Hope the problem could be fixed

@mrbinkute25 @FireDamager1000 @stewartsch901 @mariote2000

As well as devices could you also let me know your player ID.

Thanks,

- Andy -

@stewartsch901 - That should be it although the player ID is usually numerical. Could you check again? 

Cheers,

- Andy -

My player ID is 1002562863550

Thanks Andy!

Hi, Andy:

I have been having this problems for weeks since my last update. It basically tells us to watch videos for nothing. Is there any chance we can get any reimbursement for this? I tried it on both my iPad and iPhone and still doesn't work. Quite annoying tho. 

My Player ID is : 1002386635279

Thank you! 

So when is this problem gonna be fixed? Even though you were kind enough to grant me 100 gems but it is still very frustrating to view the video and get nothing in return.  Suspend this until it works so we don't keep wasting our time and data usage. Thianks

Now gems received from ads reduced by 5. I don't think this is a best solution.

Come on! The problem is not fixed and now the gems is down to 5 per view. You can do better than this. Feeling kinda like the United passengers.

Haha, nice  comparison, now winning some gems its like playing lottery.

Indeed, almost not even worth to watch them anymore since they nerfed it to 5 gems per ad on top of "Oops. Something went wrong. Please retry later"...

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@SwempZ wrote:

Indeed, almost not even worth to watch them anymore since they nerfed it to 5 gems per ad on top of "Oops. Something went wrong. Please retry later"...

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We'll see if they bump it back up if enough people aren't watching.  

/fingers crossed

BPRD

Before I could just earn gems by watching ads without problems. But just recently I get these "Oops"-messages too after watching an ad. Just yet I watched 5-6 ads which all resulted in me not getting my gems. This means that this problem is still not fixed, which is really a shame.

Happened 5 times in a row for me this morning so stopped watching ads.  I can forgive 1-2 times out of 20 (sad that I accept this as the norm now), but when you lose 25% or greater, it's super

frustrating.

BPRD

Up to 10 times today of watching ads, and not getting gem payout.  Tried restarting the app, waiting extended periods between views, made sure app was up to date, tried with cellular data instead of wifi.  Effing frustrating.  Must be trying to put a chokehold onto the hoarding of gems before S2 arrives.

BPRD

I've been having this problem for months. I contacted support. I was given 200 gems from support, this doesn't even touch the amount of gems I've not gotten. I see MANY other people have had this issue, and I don't see anyone saying that it is fixed now.

My player ID is

1002319845260

app version 1.16.10

Nexus 5X

Android 7.1.2 July 2, 2017 

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@JoeXAwesome wrote:

I've been having this problem for months. I contacted support. I was given 200 gems from support, this doesn't even touch the amount of gems I've not gotten. I see MANY other people have had this issue, and I don't see anyone saying that it is fixed now.

My player ID is

1002319845260

app version 1.16.10

Nexus 5X

Android 7.1.2 July 2, 2017 

---

It's been many months for me as well.

When I talked to support a couple months ago, the woman offered me 500 gems, and I declined. I said to just fix the app and I'll be happy.

In hindsight, I realize that was dumb. The ads still don't work, and I have 500 less gems than I could have.

This has been happening to me as well in the last 24 hours.

CONSPIRACY THEORY: The error message started when I got to 995 gems, only 1 ad away from getting a "bonus pack" (11 instead of 10) of cards.

I spoke to both a customer service agent and technical services rep today. Both were SUPER NICE! But: Neither could help me. And neither could compensate my time (e.g. in the form of gems). One suggested that I post in the forums, but I had checked here first; these threads have been around for a while.

I know that in-game currency (gems) in exchange for watching ads isn't my "right" per se, but I have legitimately spent quite a lot of real money $ on this game to support its development. Having the advertisements play through to the end—and then present me with an error message—seems to me to be dishonest on the part of EA. It shows that EA gets its advertising dollars, and my cut of that isn't received.

Frustrating.

player ID = sunbears4me

platform = iOS (all updates to iOS and app etc were verified by tech service rep as being adequate)

EA! YOU NEED TO FIX THIS RIGHT NOW!!!!