Forum Discussion
13 Replies
- abbycattx2 years agoHero+
Hello! I tried accessing the game before replying to you and was able to connect to the game with no issues.
However, there were reports on loading issues in October reported by Pogo Sconnie in the Pogo forums for some players experiencing issues.
At this time, my best suggestion for you would be:
- Clear all Cookies and Cache from your device.
- Check your Browser and Device for all updates.
- Restart your computer.
- Restart your router. Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router.
- Ensure your device meets the minimum requirements for Pogo.
See if any of these system checks help with your loading issue at this time and feel free to let us know how it goes!
- EA_Rtas2 years ago
Community Manager
@offJp204 Hey there! Are you still having issues loading in to Solitaire Home Story?
Have you had a chance to try the steps provided by @abbycattx above?
Let us know how it goes after trying those troubleshooting steps. - offJp2042 years agoRising Novice
Hi, I appreciate you both reaching out to me regarding Solitaire Home Story. I did try all of those things listed but I still cannot access the game. I don’t know what else to do.
- EA_Rtas2 years ago
Community Manager
@offJp204 Hey there! Thanks for getting back to us, sorry to hear you're still having the issue.
Can you let us know if you're playing on PC or on a mobile device? - offJp2042 years agoRising Novice
Hi. I am playing on an Apple iPad.
- EA_Rtas2 years ago
Community Manager
@offJp204 Thanks for letting me know, we are aware of some issues playing some of our games on Ipad. The team is aware and looking into it. I'll update here when I know more. - offJp2042 years agoRising Novice
Thank you very much. Just so you know, I also haven’t been able to get into Jewel Academy for a very long time now either. Maybe that’s an iPad issue as well?
pogo games are not loading in my ipad or surface pro. attempted to start a case several times and no cases are showing. any suggestions?
This past week my iPad would not load on my safari or chrome. Now they are not loading at all on either. I attempted several times to start a case but no success. This is crazy!!!
I have attached a file of the error reading I am continually getting. All other games work as well as Pogo games work. This one loads, begins to give rewards, crashes. Over and over again. I believe it’s been two weeks now