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zqrrqzAM's avatar
zqrrqzAM
New Novice
2 months ago

Error accessing Claire Hart "Secret in the Shadows" game, case 44 and 45

A while ago when there was a sale, I bought episodes in a number of cases including 44 and 45. When I try to access them now in two browsers, Firefox and Edge, I get an error message "Uh-oh! We had p...
bug
edge
firefox
pc
technical issues
abcfpohafpn4k4's avatar
abcfpohafpn4k4
Seasoned Newcomer
26 days ago

Yes.  Have been having this issue for several weeks now.  Not sure exactly what level it is hanging up on - but would love to have this error fixed so I can complete the weekly challenge.

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
25 days ago

Thanks abcfpohafpn4k4​. Could you tell us a bit more about your situation? I've popped a list below:

  • Pogo username:
  • Date (approximately) when you first encountered this error:
  • Level You've Reached:
  • Device Type:
  • OS version:
  • Browsers Tested:
  • Current Browser Version Number:
  • Attach a DxDiag File: 
  • What Troubleshooting steps you've already completed:
  • Any issues with other games:

 

This info could help rule out some causes and fill in some of the gaps.

- EA_Lanna 

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