Forum Discussion

New Novice

5 months ago

Error accessing Claire Hart "Secret in the Shadows" game, case 44 and 45

A while ago when there was a sale, I bought episodes in a number of cases including 44 and 45. When I try to access them now in two browsers, Firefox and Edge, I get an error message "Uh-oh! We had p...

Community Manager

2 months ago

Hi folks,

Just wanted to pop in here to say we really appreciate everyone who tried the troubleshooting recommendations and passed on what you've already tried. It goes a long way in helping rule out potential causes and narrowing down the heart of the issue.

We wanted to let you know this was passed on a while ago, and it's on the Studio's radar. Apologies for not updating this space to confirm that sooner.

We've been routinely checking in on this, but so far, there aren't any updates to share on that front. If that changes, we'll pop in here asap and share that with you.

Thank you for your patience while we chase this up.

- EA_Lanna