Forum Discussion

Seasoned Newcomer

23 days ago

Pogo: Missing Gems, Content and Power‑ups

I've made numerous Gem Bundle purchases and none of the powerup/boosts are being issued in the games. Has anyone else experienced this?

Rising Newcomer

2 months ago

the game robbed me out of a lot work. I had earned 500 crystals and used to open up a section of the game board. it took the crystals off my total but did not open the section they were used for. this may or may not be the place to resolve this but it's the only place I can find. pogo used to be a lot more user friendly when there were issues, seems you don't care very much anymore

pour194FMazA

Seasoned Newcomer

2 months ago

Something is wrong with the crystals, not only am I not getting any they took away most all that I had. I purchased the large 3500 pack and poof they are gone and so is my money. I can't get help

abbycattx
Hero+
2 months ago
pour194FMazA iasak2 theresago2Co

Hello! Please take a moment to read the instructions above and contact EA Help here → Pogo's Official Support more information can be found here → Pogo Customer Service Guide: Where to Go & How to Get Help | EA Forums - 13488178

Before You Contact EA Help — Have This Ready!

Email address linked to your EA Pogo Account

Name of the game involved

Name of the power-up(s) that didn't come through

Approximate date this happened

A description of what happened and when

Error messages or anything unusual (you can upload these directly when submitting your case)

Look through your Gem Transaction Record on Pogo for specific dates of purchase.

EA Help may ask for a "Transaction Number" this can be found in your EA Help account under Order History.

Further account guidance → Your Pogo & EA Account: How to Verify and Manage Your Information

For privacy and security, any concerns with monetary transactions, gems, missing content and other specific account concerns, cannot be handled in forum communities or social media messages.