I am ready to cancel my membership

I am thinking of canceling my membership.  Don't understand why they take our Mone but will not fix the many games that are not working properly.

Have you cleared your temp folders?   Way back when pogo was pogo owned, agents would tell us to clear our temporary files in order to fix the problem. Most of us assumed that meant deleting browser history but as I found out about 10 years ago that is not the files they meant. After buying a new computer 10 years ago I was looking around trying to make the old one faster again as it had gotten really slow but had no virus or malware.  After research I found the problem.

There are at least two folders on your computer ( perhaps more that I am not yet aware of but at least the two) that pogo seemed to add temporary files to whenever you completed a challenge and won a badge. Now over 4 years on that particular computer of never clearing those folders It had accumulated around 10 GB of data in each folder or there abouts most of which was from badges won temporary cookies or the like that were stored there.   When the then pogo agents told Me to clear them they did not specify that I needed to go to through specific steps to clear them, just simply clear your cache and thats it.

So anyway sorry for rambling. If the games are not working crashing freezing glitching, The first thing to try presuming you have a windows pc is. The windows button on your keyboard and the R at the same time to bring up the run box.   In the run box type,  temp   and click ok,   It brings up a temporary folder. You're going to select all the folders inside that folder and delete. I tell people this in chat but they won't do it because they are afraid of messing up their computer but you shouldn't have a problem as a safeguard pops up this action cant be completed because... check mark do this for all files and click skip. It will skip those and close it. Then you need to do the windows and R again and type %temp% and click ok, Search will bring up that temporary folder,  Then you select the folders in it like last time and delete and again the safeguard comes up, select the do this for all box, and click skip.   I did not get made aware of how to find these folders all of those years and again there was 10 to 20 GB of un needed temporary files stored there.  Didn't need a new computer at all just needed to be made aware of how to find these to delete them to make it good again.

I find whenever a game is not currently working that is the first thing to check before coming to forums to report the problem. Some games do still seem to have bugs even though those are cleared but sometimes it helps the problem. Now the reason I am here is because I am one of those suffering from the needless hash tag chat censoring that some players are dealing with. Not banned not in trouble just a massive bug that needs fixing Obviously it is not my computer because I wrote this long winded speech lol without it getting censored.   

Whilst here I saw your problem and  took the time to write this reply.

Hope it helps, Not saying it will fix all your problems but that is a step to do to see if it helps. 

Debating closing mine too but wish they would just fix the chat.  Good Luck!