Hello! If you are having an issue with loading and black screens using your iPad, please view the steps below to help resolve the issue:
Pogo Troubleshooting Guide, for all devices
Contact EA Help, for private assistance and to open a case
Apple Community Support, Free support for all Apple devices
How to report issue, here on EA Pogo Forums
Helpful Reminder: Online games can use a significant amount of memory, so it’s important to make sure our devices are running at its best. On an iPad, apps running in the background can take up resources even if you’re not actively using them! Try closing unused apps and restarting the device to free up memory and improve performance. 🙂
You can view a breakdown here:
Troubleshooting is an ongoing process. Devices and apps receive updates regularly, and those changes can introduce new behaviors or unexpected issues. It’s always worth revisiting steps and staying flexible as things evolve.
