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Judyjudyjudy42's avatar
Judyjudyjudy42
Seasoned Novice
1 day ago

Matching Moments - Loading Issues - Stuck on Loading Screen

Hi.  The game starts up and then you can hit the reward - following the girl comes out and I hit the button - all of a sudden it is no longer downloading - can't play at all.

I'm playing on Mac Book Pro - I'm using TUSK browser.  I've tried several times to reset the game and went all the way to restarting my MacBook several times but the same issue keeps happening.

3 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    Thanks for describing it Judyjudyjudy42​. Would you be able to snap a screenshot of the point where the girl comes out? I'm trying to place it, but it might help if I could see what you're describing, and a screenshot might do the trick for that.

    Judyjudyjudy42 wrote:

    I'm playing on Mac Book Pro - I'm using TUSK browser

    Ok... it might be the browser you're using. Could you test this on Safari, Firefox, or Chrome? 

  • Hi Lanna, Here is a screenshot you requested.  Thank you.  Judyjudyjudy42

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    Hi Judyjudyjudy42​,

    Thanks, dear. That helps clear up where it's cropping up. 

    You mentioned you were playing on TUSK browser. That might be the issue, as TUSK isn't one of the supported browsers for Pogo. Could you test this on Safari, Firefox, or Chrome?

    - EA_Lanna

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