Matching Moments not Loading

226a8406813fece7​ 

Hello and thanks for sharing what’s going on. The tough part is that Windows 8.1 isn’t officially supported anymore. Microsoft ended mainstream support for Windows 8.1 on January 9, 2018 - plus technology overall has changed greatly. Because of that, some games may not load or may keep freezing, and there isn’t a reliable way to fix that just by changing a setting on Windows 8.1, it's too outdated (Windows 10 users will face the same).

I understand wanting to keep using the computer you already have, especially when a new one just isn’t in the budget. However, I wouldn’t recommend using an outdated version of Windows (or any other software) for going online. When a program is no longer supported, it stops getting security fixes & updates and over time that leaves more and more holes for viruses and a host of other problems.

Personally, I have an older computer I keep around for my old CD-ROM games, I just don't connect it to the internet. At times you can also find refurbished or returned laptops and desktops for significant savings at:

• Manufacturer outlets (Dell Outlet, Lenovo Refurbished, Apple Certified Refurbished, HP Renew / HP Outlet, Acer Recertified Store, Microsoft Certified Refurbished)
• Major retailers’ open‑box sections (generally with instore warranties)

Keep an eye out and take your time, you may be surprised what you find on sale one day 🙂

I have tried 3 times to load the game for to play for a badge and it wont load at all it says to try to reload the game and it wont load  this my first time I have played it and there's 648 people on there it says and it load the game   I already tired turning off the computer and restarting it and still nothing on the game 

I am unable to play Matching Moments. It gives an “unable to reload” message in a black screen. I usually play from my iPad. However, I tried to play using a Galaxy tablet. I didn’t sign in at first. I wanted to see if I was able to play on the galaxy tablet. I was able to play…I made a few matches.  But as soon as I signed in using my credentials(trying to get credit for the challenges) I get the unable to load message again. Would someone from EA or Pogo respond soon. If not, I will be cancelling my membership. How is this possible?

It is frustrating all right I hate it  *makes a mad face * I have been a pogo member for a while and no problems with any games and Lately I have seen problems with the games with other users I don't know if its EA or POGO but problems are not good at all     I don't know how to clear the browser cache on my desk top computer   And yes I do need it for a badge  I need to complete the game some way to earn the badge  but if it don't load at all the game how do i get the game to load   it's kind of weird all the other games work on my computer work except that one on pogo 

I tried it again about 30 minutes ago the game played but I don't know if it will mess up again, I'm concerned😖and worried 

Can’t play. No support. Paid for yearly subscription. Totally useless 

Matching Moments will not load. Will not load on my computer, my IPad or my IPhone. Tried everything NOTHING works. Guess it’s time to cancel my paid yearly subscription 

I agree with you and have no support. They want you to do all the work, even though the game worked fine before they added new chapters. They add, and things stop working. What is the common ground here... EA/PODO wanting everyone to do their work for them.

game not loading. Chat tells me that it isn't for anybody else either. Got past the level I was stuck on & started enjoying it agin ; now I can't play.

SanndraLeigh​ 

Hello! Apple pushed out multiple updates in February 2026, including iOS 26.3 for iPhones and iPadOS 26.3 for iPads. These updates focus heavily on security fixes, bug patches, and feature improvements. 

Reminder About Apple & Windows Updates

Updates from Apple (iOS/iPadOS/macOS) or Windows can absolutely impact how browser‑based gaming sites like Pogo loads or behaves. This is because Pogo relies heavily on your browser, system settings, and web technologies that updates sometimes change.

Both Apple and Windows release updates in stages, which means rollout timing can vary by:

• Region
• Device model
• Carrier
• Update channel (standard vs. beta)

If you have received these updates because ensure you check your device configuration and thoroughly clean your device for all updates to take full effect. Please also view the Apple Troubleshooting Guide

If you continue to have issues after preforming the troubleshooting steps, please take the time to follow the procedure to report and issue here or through EA Help.