Matching Moments not Loading

I am frozen in 616 please fix can't move any pieces

i too have same issues

I have the same issue ksc811, I have played that game since the first day, NOW I can not play, same as yourself, you get into the game, get all excited that they have fixed the issues, and then the pieces will not move, I have been a member for 24 Years, and NEVER had so many issues with games, such a let down POGO, also when you get a reply it is to just clear you darn cache, or use another browser NONE of which helps.

Marching Momments won’t play. Game has been frozen on level 220. It appears to load a game screen, but nothing works.  No sounds. No movement on buttons. Can’t select powerups. Unable to play games. It's been like this for days.  Like this on iPad and iPhone

please get this fixed so I can play the new challenges

loads but you cannot move. any pieces in game its frozen.........................

WitchCeCe​ 

Hello and thanks for reaching out! I think I can help with a few of your concerns. 🙂

"and here we are 3 days later and still having issues but it's our fault? Really? This many people having issues but the game is functioning as intended?"

Troubleshooting is not about assigning blame or finger-pointing, it focuses on system evaluations and reporting. Is the game working as designed on the Pogo website itself - yes. 

"How many more are there like I was and don't even bother to note which games are having issues?" 

We can find Service Alerts, Current Issues and Announcements on the homepage of Pogo Forums and at times on the Pogo Blog. These announcements are strictly issued by Pogo Community Manager Pogo_Sconnie or Pogo_Spike.

"I have a new computer and running windows 10 and using IE"

There may be a misunderstanding on this, Microsoft ended support for Windows 10 on October 14, 2025. You can find more information on this here: Windows 10 support has ended on October 14, 2025 - Microsoft Support

Additionally, IE - better known as Internet Explorer was also retired, it couldn’t keep up with modern web technologies.

• June 15, 2022 — Internet Explorer 11 was officially retired and removed from support.
• February 14, 2023 — Microsoft permanently disabled the IE desktop app on certain Windows 10 versions via an Edge update.
• Windows users today use Microsoft Edge as the default browser or can download a variety of other browsers to use.

A new computer doesn’t eliminate the need for updates or troubleshooting. All devices still require regular software updates, security patches, and routine maintenance to stay secure and perform well. New hardware is a great start, but it doesn’t remove the need for ongoing upkeep. Is this fun to do? Of course not, it's a necessity.

I know Windows themselves released a few graphics drivers updates within the last month. However, as gamers it's always best to get updates from our graphics driver provider, they have the latest and the best. 

🔑 Microsoft stopped developing its own full graphics drivers roughly 20 years ago, transitioning fully to vendor‑supplied drivers with the introduction of the WDDM model. Today, Microsoft only provides a basic fallback driver and acts as a distributor—not a developer—of real GPU drivers. Windows can be delayed on releasing updates from NVIDIA, AMD or Intel, you can find more information here > Pogo Graphics Guide

If anyone reading this is curious, graphics drivers from the major manufacturers are typically released every 2–4 weeks. These updates matter a lot for gamers because they include performance improvements, bug fixes, and optimizations. Windows does not update our devices in real time.

Hope this helps with understanding and please give the troubleshooting steps a try. Also please leave details of reporting an issue. Take care now 🐈‍⬛

I already checked the updates, settings, and cleaned everything. The game worked just fine until you added the new chapters. We pay as members, but you want us to troubleshoot your problems..... What a waste of money!

armywf10tX​ 

Hello and thanks for reaching out!

".... it freezes or it goes white and gives me the digitized frown face"

That type of white screen with the little digitized frown face is something seen with Apple devices! Please take a moment to view the Apple Troubleshooting Guide here > Pogo Troubleshooting Guide: 🍎 Apple Devices | EA Forums - 13085045

mels1004SV​ 

Hello! Sorry to hear so many games have not been working for weeks - that is not a common occurrence. 

I can see I answered your A Way with Words posting here > A Way with words | EA Forums - 13112696

Regarding Merge Academy "not recording scores" is this pertaining to the Magic Hat Lap 5 Badge? If so, you can find a posting about this here and on Pogo forums about instructions. 

If what you’re seeing is that no progress is saving at all, that’s actually a very common symptom when our browsers get overloaded or when cookies and cache become outdated. Modern browsers rely heavily on stored data to keep games running smoothly, so when that data becomes bloated or corrupted, games can stop recording progress even if everything else looks fine. A quick round of troubleshooting usually clears it up and gets things saving again.

Hope this helps and please ensure to provide your device information on A Way with Words and Matching Moments to help pinpoint the issue, this helps the team know which devices, which versions, which browsers they need to investigate or what troubleshooting steps may help.