Merge Academy - 135 Gems removed but never uploaded 1000 energies.

I came here looking for answers to this! I bought 1250 coins, for 352 gems on the sale. I still have no coins, but it took my gems! I've rebooted, I just didn't get the coins I bought! I know they were having an issue with energy, but now coins too?

On Sunday, 9-8-24 at about 1:56 am, I bought on sale the 1000 energy for 135 gems for Merge Academy & I did not get it, BUT it was deducted from my gems & it shows I purchased it in my Pogo Gem transaction record & also in my EA account!

So, I sent an email in the help section of EA, and later I received an email telling me to wait 24 hours, and then jump through hoops like I've done before with EA (to no avail), like I'm some kind of idiot that doesn't know what I'm doing. 

I don't know who or what is reading these emails or posts, that can't understand what we mean...we bought power-ups, and didn't get them!  How difficult is that?  Either fix these issues, or give us back our gems ...plain & simple!!!!  

It's NOT our computer, phone, ipad issues, etc., it's your issue POGO/EA! 

Not only is this happening, but people are also complaining about the game not generating the energy on it's own. 

This is on you Pogo/EA....now FIX IT!!!!  

HOW CAN WE GET THIS FIXED?  MAYBE IT'S TIME FOR ME TO QUIT  AFTER 15 YEARS  AND WE GET NO HELP?   REALLY?

On September 10th, I got this reply, but I'll leave out the name...

"I do appreciate your efforts in reverting us. Please don't worry, I will do my best to address your concern.
As I have checked your purchase energy but it is not showing up , I will surely try to provide the best resolution .
I have consulted your case with our game team regarding your issue. I have checked the details the issue that you are facing is something that we're already aware of. We're receiving similar reports from other players as well but rest assured it wouldn't take long as team is actively monitoring the situation and surely come up with a resolution for all affected players.. Once the issue had been fixed the missing energy will show up , we apologize for the inconvenience .
I appreciate your patience and understanding on this matter."

I just checked and I still have not gotten the energy I purchased.  AND to top it off, Merge Academy is included in the next event on September 19.  WHY is this game even included with all the problems people are having with it?!!?

The only issue that Pogo Sconnie addressed in the Pogo Insider yesterday, was that they are aware of the missing sewing machine.  NOT that people are still missing the energy and or coins they purchased!  Well, that's helpful, isn't it?...NOT!

I have a few short months left to decide if I'm leaving.  I've been playing on Pogo since it began, but I am tired of getting ripped off, and it's not only with this issue, the auto membership issue from the last 2 years as well, plus others. 

I don't recall so many issues before the change in platform, you know, back when Pogo was actually fun!  Now, it's nothing but aggravation.  It just goes to show, that progress (so called improvements), actually do nothing but just make matters worse!

i bought 3400 coins you took my gems but no coins. i would like either my coins or my gems

I'm having the same problem. I used 20 gems to get 100 energy. The gems were debited but no energy credited. I did a second order, and the second time the energy was credited. So I paid 40 gems for 100 energy. EA customer service is so awful that I can't get any help. I just want my 20 gems back or the 100 energy. 

I totally understand.  I'm up for renewal next month and I've been with them since 2009.  I wish they'd go back to where we can earn gems from the games instead of POGI's.   Wish they never changed that.   

I was shocked when I saw I paid over $200 last month just buying gems and I thought I was conservative and much less.  Seems they are making more money with gem purchases than annual fees.   Really sad.   I'd rather earn gems from playing the games than having to buy them like it use to be.    I haven't got my energy yet  either.   I went through 4 people to end up with the last one telling me they couldn't do anything because something  was down.  I'm still waiting too...

I have twice used 20 Gems to purchase 100 energy this month, no energy received but gems gone.

It’s very hit and miss as other times it worked. 
Very frustrating 

I bought the 570 coins in Merge Academy and it took 220 gems and been waiting 3 days for a refund after contacting EA support. This is getting old!

Playing Merge Academy, bought 3400 coins - POGO took my gems and never gave me the coins