Forum Discussion

refersyYNIUO's avatar
refersyYNIUO
Rising Novice
15 hours ago

Merge Academy - iPhone and iPad - "Play" Button Not Responding

Anybody else having problems playing the new Merge Academy on your iPad? Ive tried several times and am not able to even get into it to play. Seems like every time Pogo tries to improve a game, they make it worse. 

8 Replies

  • Pepsigal035's avatar
    Pepsigal035
    Seasoned Newcomer
    14 hours ago

       I'm having the same issues everyone is having.  I can not play the game on my iPhone or iPad it's like it's frozen . No matter what I click NOTHING happens. Yet it works on my iMac laptop, but like others it doesn't save my progress in Treasure Trove.  We're paying to play these games , let's get it fixed please

  • Day 2 cannot play merge, still broken. Cannot do badges when you cannot play the game

     

    see many posts on subject.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    Hi refersyYNIUO​, Pepsigal035​ and angerZQlzwQf​,

    Pogo_Sconnie shared this Service Update a few moments ago about this:

    Hey everyone -

    We’re aware of an issue affecting some players on iPhone and iPad where Merge Academy does not respond when pressing “Play.”

    Our team is actively investigating this and working on a fix. We’ll share an update as soon as we have more information.

    Thanks for your patience!

    sconnie

    - EA_Lanna

  • PMedMoe's avatar
    PMedMoe
    Rising Novice
    13 hours ago

    Same here. And of course the Pogo Forum is down.

  • Yes I am having the same issue with Merge Academy starting over all the time on my computer I hope that things get worked out soon. OH and I only have the  Merge Academy game  open. I can play other games on my i pad,  just not Merge Academy

  • This is NOT just an iPhone and iPad issue! I use Samsung (Android), and the same thing is happening.

  • Is anyone else having trouble with  Merge Academy since the new event with the fairy and playing cards with stars came up? I can bring up the game but when I press the play button nothing happens. I can’t get any of my gifts. I can’t go into either the special event or the regular game. Everything was working perfectly fine Monday morning until this new challenge was added. 
    this is happening on my gen  10 iPad and iPhone. Going onto pogo.com via google on Chrome and Safari.   It’s also happening on my windows laptop.
    All computers are up-to-date and no changes have been made to any settings since it was working Monday morning.
    Anyone have any suggestions? Thanks!

     

Featured Places

Node avatar for Pogo Technical Issues & Bugs

Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.Latest Activity: 32 minutes ago
5,372 Posts