Merge Academy Blank White Screen

Also getting white screen. Game won't load. Seems it's a POGO Issue and not individual. Any updates on resolution? 

I am having the same issue.  Cleared cache and cookies, did the hokey pokey, etc.  Nothing worked.  Could not finish the Coral challenge as time ran out.  This happens quite often & very frustrating.  Why bother setting up challenges??  

Definitely not alone

Apparently I am not alone with the white screen for Merge.  Really tired of this.  Also, there is something wrong with Garden Blast.  It's like its in slow motion on every move.  Can't really complete the game.  Pogo you really have to fix these games.

I am using a PC, Windows 11. Tested on Chrome (which I've always used) but also Bing. I do not use a VPN to play.

Thank you.

Heya Friend244Ac​,

Friend244Ac wrote:

this has been going on for about a week

I'm so sorry to hear that. Let's try some things together to see if we can get you back into the game.

Friend244Ac wrote:

it won't finish loading

Your issue sounds a bit different to rem525mi​'s where you're not getting a black screen, but a loading screen that won't finish loading. Just in case, could you pop up a screenshot of what you're seeing, when you get a chance?

Also, have you tried the same steps rem525mi​ tried? If not, please give them a go now. They are quick steps and tend to help with most loading issues:

• Check and approve any pending updates:
  • Check for Browser updates:
    • Chrome
    • Edge
    • FireFox
    • Safari
  • Check for Device Updates: 
    • PC
    • MAC
    • Android
    • iPhone
• Closing other running programs and browser tabs can help by freeing up resources, like processing power and memory
• Clear your browser’s cache. Search "clear cache" in a search engine like Google to learn how to do it.
• Turn off any pop-up blockers on your browser.

- EA_Lanna

Hi rem525mi​,

rem525mi wrote:

Tried clearing history and cache, tried several different browsers, made sure everything was up to date,

Thank you! It's always worth running through the basic troubleshooting steps for tech issues. They help solve most issues, and when the issue sticks around, they help rule out a few potential causes. So it's great to have that much done already. 

rem525mi wrote:

all I get is a blank white screen

Hmmm. There could be a few causes for this. You've helped rule out a few already by running through those troubleshooting steps above, but there are a few that could still be causing this.

Could you pop the following details into your reply, please? 

• What devices are you experiencing this on?
• What is the Operating System on the device?
• What browsers did you test this on?
• Are you using a VPN to play?

- EA_Lanna

I am having the same problem only it won't finish loading this has been going on for about a week I ck every day and same thing I hope this can be fixed I have lost time trying to do the games