Missing Pottery wheel in the Merge coal mine

Hi EA_Lanna​ 

The pottery wheel issue popped up three days ago.  The second order to complete in Treasure Trove was a cup that is generated with a pottery wheel.   

Without the ability to complete the cup order using the pottery wheel, the game cannot move forward with any other orders, therefore it is completely useless to try to reach goals and the time is ticking.

I have a suggestion, someone at EA with a small amount of knowledge of the game Merge, could log into the game and see it is impossible to create a Pottery Wheel Generator.  

My Pogo username:  AmandaFromTexas       Date: March 30th    Device Type:  PC, no other method for me but EVERYBODY in chat has a different device.  OS version:  no clue  Browsers Tested:  Chrome  Current Browser Version Number:  Latest as I updated a week ago with another issue with Merge.  DxDiagFile:  ??????  Steps I have taken:  This can't be a serious question with three days of people complaining.  Any other issues with other games:  none that I can see  Screenshot:  

Hi devileyes378gr​ and primo42_pd​,

Thanks for letting us know you're running into this. Could you pop up a screenshot of what you're seeing, please? It would also help to knwo the following details:

EA_Lanna wrote:

• Pogo username:
• Date (approximately) when you first encountered this error:
• Device Type:
• OS version:
• Browsers Tested:
• Current Browser Version Number:
• DxDiag File attached: 
• What Troubleshooting steps you've already completed:
• Any issues with other games:
• Screenshot:

- EA_Lanna

Hi foundfaye​,

I can pass this on, but would need more information. The following details would be great:

• Pogo username:
• Date (approximately) when you first encountered this error:
• Device Type:
• OS version:
• Browsers Tested:
• Current Browser Version Number:
• DxDiag File attached: 
• What Troubleshooting steps you've already completed:
• Any issues with other games:
• Screenshot:

foundfaye wrote:

game chat filled with everyone saying this

Oh ok, thanks for sharing that. If there are others running into the same issue, it would really help if they could add their details to this thread as well, including the info I listed above. I can gather examples shared in here and raise a report. The more examples I can reference from here and the info I can share, the better I can help reflect how many players may be impacted. If you’re able to point others to this thread and the info I’m collecting, I’d really appreciate it.

- EA_Lanna

The same thing has happened to me.  I can't get past the second order because I don't have a pottery wheel.  

Will someone please fix this!  game chat filled with everyone saying this.

In the treasure trove, I sold my first item and it sold it but the picture is still there and it won't move on to the next selling item. Has anyone else had this issue happen, I left it all day and tried reopening browser but it did not help. Thank you for any help you can supply.