Pogo: Missing Gems, Content and Power‑ups
Hello! Sorry to learn that you’re experiencing a concern with Missing Gems, Content, or Power‑ups. Below, you'll discover comprehensive steps, guides, and articles specifically designed to help for situations like this!
If you head back to the Pogo website, click on Community → Player Support, and then select the Visit EA Help icon, you'll be directed to EA Help, where they manage all billing and account concerns privately. Once you're there, just log in using your Pogo credentials, scroll down to the bottom, and look for the Contact Us button to begin the process of opening a case and getting in touch with someone or select Formal Submittal.
Before You Contact EA Help — Have This Ready!
- Email address linked to your EA Pogo Account
- Name of the game involved
- Name of the power-up(s) that didn't come through
- Approximate date this happened
- A description of what happened and when
- Error messages or anything unusual (you can upload these directly when submitting your case)
- Look through your Gem Transaction Record on Pogo for specific dates of purchase.
- EA Help may ask for a "Transaction Number" this can be found in your EA Help account under Order History.
- Further account guidance → Your Pogo & EA Account: How to Verify and Manage Your Information
Friendly Reminder to All Readers: To preserve privacy and security standards, matters concerning monetary transactions, gems, missing content and other specific account concerns, cannot be addressed through public forum discussions or social media communications. Please reach out to EA Help through the secure support portal for private assistance with your account.
Helpful Guides to Know:
- From the Pogo Team → Getting the Help You Need on Pogo
- Guidance → Pogo Customer Service Guide: Where to Go & How to Get Help
- How to Contact EA Help → How to Contact EA Support | EA Forums
- EA Help → Pogo's Official Support
- What EA Staff Can Help with here in EA Pogo Fourms → What EA staff here can help with | EA Forums
- New to the EA Forums? Start here!
I genuinely wish you all the best moving forward. Let's keep supporting each other with compassion and be there to help others whenever we can.
Together, We Create Positive Play!
