I use firefox primarily, merge academy and mahjong sanctuary will not open on it, they open to a white screen or just keep running the pogo logo. I have not tried the other games I play but those 2 are my fav and I play them all the time.
I am on windows 11 version 25h2 I have done all my updates cleared the cache and everything I can think of to get the games to work.
Hello! Just wanted to check to see if you are still having an issue with loading games on Firefox?
I noticed that Firefox has continued its steady updates, with several new releases in 2026. To check your version, open the menu and go to Help → About Firefox. The current stable version is Firefox 150.0, released on April 20, 2026. Here’s a quick look at the recent release timeline:
I also wanted to mention for anyone reading this, Microsoft installs Edge as the default browser and Firefox comes from a different environment. They utilize different engines and function independently, each browser installed requires individual updates, cleaning and maintenance - Typically every 2 to 4 weeks.
Why the difference matters
They’re built on different foundations, they store and manage things like cache, cookies, extensions and settings much differently. Microsoft Edge uses the Chromium engine, the same core used by Chrome. It’s tightly integrated with Windows, so updates often come through Windows Update or Edge’s own updates.
Firefox uses Gecko, a completely different rendering engine. It behaves differently with extensions, privacy settings, and memory usage.
Device Updates (Separate from Browser Updates)
Windows users also received a major update within the last week, and if your system hasn’t installed it yet, you may see it pending under Settings → Windows Update. These updates can temporarily affect browser performance, especially for a browser‑based gaming site like Pogo.
KB5083769 for Windows 11 versions 24H2 and 25H2, bringing builds 26100.8246 and 26200.8246.
KB5082052 for Windows 11 version 23H2, bringing build 22631.6936.
Recent Windows updates included:
If you are still having an issue, please take a moment to view to Pogo Troubleshooting Guide for guidance.
Hope this helps and if you have any questions or need any help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we would be happy to offer you more support.
Community ManagerCommunity Manager
EA Staff (Retired)
