Solitaire Home Story
Hello! Sorry to hear about loading issues with Solitaire Home Story, currently there is a Service Alert out on the game as seen announced in the Pogo Insider > Pogo Insider – 2/9/2026 I know this can be frustrating especially since some may be waiting for a fix.
Detailed troubleshooting steps to try:
- Windows Users here > Games are not loading | EA Forums - 13050949
- Apple Users here > Pogo Troubleshooting Guide: Apple Devices | EA Forums - 13085045
- Seeing a Black or Strange Screen on your PC or Laptop? > Black Screen, Green Screen, Strange Screen: Pogo Graphics Guide - Windows Users | EA Forums - 13089164
- How to report an Issue > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898
The information on How to Report an Issue:
Pogo username:
Device Type (PC. Laptop, Phone,Tablet) :
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting steps you've already completed:Because some players are having issues, while others are not, completing the troubleshooting steps, checking device configuration and providing clear details when reporting an issue helps so very much. This isn’t just a formality - this helps pinpoint issues and gives the Pogo Team the information they need to investigate 🙂
Friendly reminder: If you are a Windows 10 user, some troubleshooting steps may not help resolve issues, you can read more on this subject here > Information for Windows 10 Users on Pogo: Understanding Recent Changes | EA Forums - 12897951
Common system checks to be aware of now and in the future:
- Outdated browser versions
- Outdated operating system (OS)
- Browser extensions or add‑ons that interfere with game scripts
- Corrupted cache or cookies
- Device performance limitations (older hardware, low memory, etc.)
- Outdated graphics drivers (huge for gamers - this is loading, visuals and playing. #1 cause of freezing)
- Hardware acceleration settings (on or off can affect performance differently)
- Security software or firewalls blocking game components (can change how cookies, permissions, connections work)
- Multiple open tabs or heavy background usage
- Power‑saving or battery‑saving modes reducing system performance
- VPNs or proxy connections slowing or blocking game traffic
- Router/Internet issues (modems and routers are like little computers and need maintenance)
- Pop‑up blockers interfering with game windows or scripts
- For Apple Users: Troubleshooting Guide for Apple Devices
