Recent Mayor’s pass Bug
I had been playing on an account for the past few months I linked to my Apple ID and forgot I had previously linked my account through Facebook. I went to link my Facebook and it pulled up my old city from years ago that was 20 levels higher and well over 300k+ higher population with much more of the map unlocked so I decided to override the city I had been working on and start with the old one again.
This was a few days into the current mayors pass and I completed challenges and milestone rewards as normal but I didn’t realize I wasn’t receiving rewards and having my green plumbobs increased. I’ve used the in game help chat at least 4 times to discuss the issue now with no help. Get the same answers that I can’t prove the progress lost and that the issue should be resolved with a restart/power down/ etc. I imagine I would nearly have finished the 38 tiers by now based on the number of challenges and milestones completed and sent EA multiple pictures and videos of proof showing how when I complete challenges I’m not awarded plumbobs.
With the week ending I was given the total showing my plumbobs and leaderboard placing and it showed I had earned 55,790 plumbobs but my mayors pass still only shows 2,000. Now that it is a new week my rewards are working again but the started increasing from 2,000 so I’m missing 55,790 plumbobs of rewards. 55,790 plumbobs also would have put in my first place on the leaderboards, giving me the grand prize but I did not receive that either.
I’m curious if anyone else has had this bug and a similar experience of the ea help staff not award their rewards when they show ample proof and documentation of the issue.
I’m attaching multiple pictures with evidence of the issue to hopefully actually get reimbursed for the rewards I am owed because the in game chat helpers refuse to help me. Some of the photos show screenshots from a video showing how I completed a challenge and wasn’t given an increase in green plumbobs and the other photos show the final results from the week with me being show having 55,780 plumbobs but then the mayor pass still only showing 2,000.
