HACKED? EA SUCKS…

Everytime I log into SKATE my character has been changed and 90% of the missions have been completed that I’ve never personally attempted. This has been going on over the last week and I’ve tried relentlessly to get a hold of ANYBODY at EA that can look into the issue. When I try to unlink my Xbox account from the EA account it says my account is under a different email that in no way has ever belonged to me nor do I recognise as a friends email. EAs customer service options on their website are **bleep** poor... It’s been a week since my first “contact us” submission has been submitted and I’m growing impatient.  Shall I write a letter to the company? Would that get a response any sooner. Get it together EA. (If anyone has a phone number for EA support please share…)