Jedi survivor stuck at loading screen xbox

Hello, @Uuujhhyujj 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hello so I have done all of that and it still doesn't work 

@Uuujhhyujj 

Try deleting the personal saved data for Jedi Survivor. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

1. Press the Guide button and then highlight the Jedi Survivor tile
2. Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it
3. Next, go to Manage game and add-ons > Saved data
4. Delete the file with your gamertag on it

Let me know what happens.

Do I select delete from console or delete all

Ok so I deleted it and it still won't load

Same issue on my end. I tried the suggested tip, but it crashes in the same place - if not earlier.

@Uuujhhyujj 

Do you happen to use a custom gamerpic for your Xbox profile? If so, change it to a default one and let me know what happens.

So I did that and it still doesn't work 

@Uuujhhyujj 

Please try what I just suggested. If that doesn't help, try deleting and reinstalling the game.

Ok so I changed my profile picture then restarted my console and it worked thank you