Devalued as a customer

@Carryli

Sorry to hear CS experience was not up to the standard expected, what sort of questions where you trying to get answers for ?

@EA_Nils @EA_David  flagging to pass on feedback regarding CS

thanks proxo I got a referal code and was able to get on the O boards where several people told me to PM Eric which I did just waiting on a response

thank you though

Hi, contacting Eric was probably the best way forward.

We don't directly intervene with this sort of thing through AHQ, but we can gather info and feed it back. If you have a case number or if this is the same account name used for SWTOR that can help to find the case in question. 

they did not give me a case number but the account display name is different then here. I gave eric all the information that I had just waiting on him to respond ty

I know they are busy but really 24 hours without even a hey we will get with you shortly?

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@EA_David wrote:

Hi, contacting Eric was probably the best way forward.

We don't directly intervene with this sort of thing through AHQ, but we can gather info and feed it back. If you have a case number or if this is the same account name used for SWTOR that can help to find the case in question. 

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the account display name is upirlikhyi. and this lack of even being acknowledged that i have an issue has got to be the worst customer service i have ever gotten in my 45 years. Even worse then when I ordered a rare steak and the server asked if I was a dog. 

If it take a few day to resolve thats fine but at least let me know I exist in their world

@Carryli

Can you provide a general idea of what the account and billing issue is about, generally account issues can only be dealt with over the phone, so its a bit strange that it cant be dealt with that way.

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@proxos666 wrote:

@Carryli

Can you provide a general idea of what the account and billing issue is about, generally account issues can only be dealt with over the phone, so its a bit strange that it cant be dealt with that way.

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I had an issue with the account that I kinda dont want to make public the reps were very rude and blew me off. I would prefer to not bring in up on forums as since I posted on the O boards all I am getting is flack.

In simple terms if they 1-don't at least acknowledge I have an issue by the 19th even if it takes longer to resolve then that I will never buy an ea/bioware game again. I will take back NHL 17 I just bought today and if this is how they treat customers I will start a blog about it.

This is totally unaceptable. And if need be I know ways of finding non 800 numbers and getting to board members I have done it in the past with other companies and it wouldnt bother me a bit to do it again.

@Carryli

An email to support@swtor.com maybe another avenue for you if you haven't tried already.

Can only suggest/recommend , keep it concise to the issue at the start and finish with what resolution you are looking for at the end.

May The Force Be With You

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@proxos666 wrote:

@Carryli

An email to [edit: email address removed] maybe another avenue for you if you haven't tried already.

Can only suggest/recommend , keep it concise to the issue at the start and finish with what resolution you are looking for at the end.

May The Force Be With You

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Nope I tried where I was told I was ridiculed, insulted and ignored. I give up. I refuse to be treated by a company that I pay a sub to as a 2nd class person. I am going to have to think long and very hard after the referal code is done if I want to return to such a company that provides subpar customer service. I refuse to be ignored and if I have to I will find a non 800 number and call that way.