Legacy Account Age Verification Failure
I’ve been extremely frustrated and disappointed since last Thursday, when the new age verification brazilian law was implemented in SWTOR. From that moment on, I have been unable to access the game —...
Forum Discussion
EA_mplsnow
Community Manager
Community ManagerLuizh4039 Thanks for sharing the situation along with what you've tried so far.
I'm afraid this might not be the response you were hoping for, but you will need to contact SWTOR support directly via the phone lines as this is not something we can assist with here on the forums nor is it something that can be dealt with via email contact.
I understand this isn't the response you're looking for but unfortunately it's what you'll need to do. If unsure how to get in touch with SWTOR support you can follow the steps here : How to get help with STAR WARS™: The Old Republic™ or contact via the numbers listed in this article: Getting help with SW:TOR from another country
So, here's the situation: for some reason, a prompt to verify my age popped up directly in the EA app, so I went ahead and did it. Everything went fine, and the status on the SWTOR website updated to "age confirmed" immediately, but the game executable still refuses to let me log in. Any ideas on what to do?
Steam shows an error, and the standard executable says verification is required in my country; I unlinked Steam to see if that would work, but nothing changed. I'm waiting to see if anything changes over the next few days. This post was written with the help of Google Translate. EA_mplsnow Any ideas?
Email mailto:[email protected] using the same email on the swtor account and explain your from brazil and was able to age verify in the EA app, the swtor website updated to age verified but the launcher is still not allowing you to login
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