Hi, I'm a returning player; the phone that had the security key app on it broke, and I don't remember my password. Is there any way for me to log in again?
I'm in Brazil, I sent a support email, but they say only in a call this can be resolved, so I have to call using a VoIP service.
Thank for the help!!!!!
Go to swtor.com on your browser and enter your Display Name and Password but leave security key blank. Click login and on the next screen will be a link below the security key to remove it. Make sure your using your browser. This cannot be done from the launcher. If you still cannot get in you can contact support as per here for assistance during their hours:
https://help.ea.com/en/customer-care/swtor-support/
You will need to call swtor support when the lines are open to remove the security key to allow you to reset the password
The problem is that I don't remember the password, and without the security key, I can't reset it.
I don't live in the countries listed for calling support. I also saw this list Getting help with SW:TOR from another country | EA Forums - 11002113 and my country isn't on it.
What country are you in? Only thing I can suggest is to use a VoIP service like Google Voice to place the call.
That list points every country to call the UK phone number 44 20 8196 9890 for English support unless they are France, Germany or the USA
Maybe check your mobile phone plan ? eg mobile plans here in Australia include free calls to tier 1 countries mostly these days
I'm in Brazil, I sent a support email, but they say only in a call this can be resolved, so I have to call using a VoIP service.
Thank for the help!!!!!
