Forum Discussion

Re: Cannot accept EULA or scroll in patcher during new install

@Kosmicosis

Just to confirm you can see the tickboxes ?

The launcher is like a web browser , and can be affected by antivirus and similar that monitor web browser content

14 Replies

  • Kosmicosis's avatar
    Kosmicosis
    New Novice
    9 years ago
    Cannot scroll or tab through the window to even see these boxes. I don't run any anti virus other than the default Windows stuff. Also, Windows firewall is off. For reference, I'm using Windows 10.
  • Kosmicosis's avatar
    Kosmicosis
    New Novice
    9 years ago

    I just ran this application, and it appears there is no difference whatsoever.  I still cannot see text on the EULA screen until I do the minimize then restore trick.  Then, I still cannot scroll the window nor press "Accept."

  • proxos666's avatar
    proxos666
    Hero+
    9 years ago

    @Kosmicosis

    odd it doesnt appear until after a minimise

    Having a think on possibilities, Maybe video driver related ? what driver are you running 

  • Kosmicosis's avatar
    Kosmicosis
    New Novice
    9 years ago

    Radeon Software Version - 17.1.1
    Radeon Software Edition - Crimson ReLive
    Graphics Chipset - AMD Radeon R9 200 Series (speficically 280X)
    Memory Size - 3072 MB
    Memory Type - GDDR5
    Core Clock - 1030 MHz

  • proxos666's avatar
    proxos666
    Hero+
    9 years ago

    @Kosmicosis

    I have seen browser extension affect the launcher, but haven't seen this particular issue before , hence offering suggestions for testing 

    worthwhile disabling all browser extensions as a test as well

  • Kosmicosis's avatar
    Kosmicosis
    New Novice
    9 years ago

    "Guess Try going  back to 16.12.2 ?

    Running on default DPI etc"

    I did this.  No success.  Yes, default DPI.

    "worthwhile disabling all browser extensions as a test as well"

    Tried this as well.  No success.

    However, I did find out something interesting.  What it seems like is happening is that the input IS working.  The issue is the window is simply no animating.  I was able to click the body of the window, hit "end" on the keyboard, and do the minimize and restore trick, and there was a different result.  I could see the bottom of the text in the window.  Clicking "Accept" caused it go to the next window, which I could see if I did minimize and restore.  Finally, I did it again, and the 2 check boxes were visible at the bottom.  I was able to click them and "Accept" and the window changed.  I am now on the downloader, but I still cannot see progress without doing a minimize and restore.

  • Kosmicosis's avatar
    Kosmicosis
    New Novice
    9 years ago

    It is updating; pics attached.  I can only see the progress by minimizing and restoring over and over though.  This is not really a "fix," but a workaround.  This window should be animating and EA/BioWare really should know about it.

  • Kosmicosis's avatar
    Kosmicosis
    New Novice
    9 years ago

    Thanks for the input; however, nothing even existed in this folder for me.

  • proxos666's avatar
    proxos666
    Hero+
    9 years ago

    @Kosmicosis

    It is bizarre behavior and i cant recall anyone having similar before

    Given your the only one reporting this at present , there must be something local as the cause, what is the question.

    If you come across anything would be great to post here to help others in the future , otherwise if I think of something will let you know as well.

    Check all optional updates have been done for .Net and C++ , other then that the launcher uses the chromium framework hence browser like behavior 

  • proxos666's avatar
    proxos666
    Hero+
    9 years ago

    @Kosmicosis

    Actually this is an old thread relating to chrome, but given the launcher uses the chromium framework 

    similar the link mentions - a web page will appear to display correctly, but is “frozen” and will not scroll.

    try updating or disabling flashplayer

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