Re: The game wouldn't start

@Whithecrow

Welcome, I'll check back tomorrow evening my time see how things are.

Night

and it still doesn't work ☹️

@Whithecrow

Can you post the latest launcher log again 

Also did you take the system to a clean boot per this link now that you have switched to SSN ?

i used the cleen boot still no luck and here is the log

@Whithecrow

If you press the windows key and type reliability and start the reliability monitor , are there any entries listed when swtor tries to start ?

nothing happens when i type reliability

@Whithecrow

Ok Try starting it the way in this link

did as as the link says it's empty for some reason, it says it will need a few hours to calculate index , is it because of the clean boot?

@Whithecrow

Potentially take the system back to a normal boot and see if it helps, few hours is unusual it should be minutes 

i am at the normal boot now but it's still the same, should i wait a few hours or try something else?

@Whithecrow

There is another location that things will be listed although reliability monitor is good 

Try opening event viewer per this link

no record of swtor in the event viewer

@Whithecrow

I would be looking for errors for something other then swtor at present, possibly C++ or .net related

no C++ or .net related problems whatsoever

@Whithecrow

Thinking, trying to find anything that gives a hint to why this is occurring for you, going to go over all the posts again

@Whithecrow

If you download this directx redist (Link) and install it , this game is based on directx 9 so a refresh of this particular redist cannot hurt

@Whithecrow

Have to go out for about an hour unfortunately not sure how your going time wise tonight.

will be back , is there any other issues on the system that your aware of ? is it only swtor that is being a pain at present ?

no detail will be too small at present , diagnosing remotely is difficult

everything else is fine swtor is the only problem

@Whithecrow

No definable error being reported is odd.

Ok lets look at the language set in windows just to be certain.

Can you try changing the language to either english uk or english us as a test ? just in case for some reason it is failing due to the Russian set

also ensure currency is set to display as 1,000.00 and not as 1.000,00

done, still no changes

@Whithecrow

if you go to C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars-The Old Republic\swtor\retailclient

there is a file called client_defaults , edit this file in notepad and just change fullscreen to false , save 

then

Press the [Windows] Key + [R] at the same time 

Copy the following in to the text box and press ok 

%localappdata%\swtor\swtor\settings

Then Delete the client_settings.ini file

@Whithecrow

Also just to confirm all windows updates are done , including any optional ones for C++ and .net ?

done, still no luck ☹️

@Whithecrow

I am not sure what is going on here, normally there is some indication of an error , the only place that was showing any sort of error was the swtor_swtor file but with bitraider disabled it isnt applicable anymore.

I have gone down several pathways of possibilities so far, given there is no further indication of any error even under a clean boot makes it hard to pinpoint.

It also isn't normal for swtor.exe not to appear in task manager when clicking play even if for only a few seconds.

anyways if you have checked the optional windows updates

maybe also try installing all the latest C++ files all the latest ones are listed at this link

Try creating a new windows administrator profile as a test and then try and launch the game in that profile, no chnage simply delete this new windows account.

@Whithecrow

Sorry have to go again its 11:22pm here, wish I had a simple answer for this for you.