Hello there guys, a while ago i purchased the 30 days bundle on steam and it hasnt worked. im still free to play in the game and im not sure what to do. i sent an Email to swtor support and i havent received any reply back. Any help would be appreciated.
SWTOR username: Niazay. Thank you and best regards.
I gather the email was per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
yes sir ! i can link screenshots of my steam purchase as well if you wish so.
here are SS of my purchase sir.
@proxos666 sir did the support receive my Email?
i will check when they start work for the day
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@proxos666 excuse me is there a free line to call through skype? i live in egypt and its really hard to pay for the high rates for a normal call. Please help sir, thank you.
Just wait for a while will see what the issue is first
@proxos666 They told me this
Thanks for contacting the Star Wars™: The Old Republic™ customer service team. My name is ******* and I follow up on your case concerning your Steam purchase issue.
I am sorry to learn that you are in this situation. I know how it could be frustrating and I will do my best to assist you.
The Origin account (the master account) tied to your SWTOR account is "dormant", thus not allowing transactions for any game.
In order to enable it again, you need to contact our support by phone.
As this issue refers to your account and deals with potentially sensitive information, as our only focus is to make sure accounts remain secure at all times, we require that you call directly our support lines.
Funny thing is that i changed my old email with a new fresh one, yet idk what does origin account have to do with my steam account.
im so frustrated, and i feel scammed....i paid money and i didnt get the service i paid for.
An active ea/origin account is needed for the purchasing in swtor see https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-account-linked
